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Help Desk Officer (2 Positions) job at Rwanda Development Board (RDB) | Apply Now
Are you looking for IT jobs in Rwanda 2025 today? then you might be interested in Help Desk Officer (2 Positions) job at Rwanda Development Board (RDB)
About the Organisation
The Rwanda Development Board (RDB) is a government institution responsible for driving Rwanda’s economic transformation by enabling private sector growth. RDB integrates services covering investment promotion, tourism, ICT, innovation, and enterprise development under one institution to improve service delivery and operational efficiency.
Kigali, Rwanda
Full Time
Job Title
Help Desk Officer (2 Positions) job at Rwanda Development Board (RDB)
Rwanda Development Board (RDB)
Job Description
The Help Desk Officers will act as the first point of contact for IT-related issues at RDB. They will diagnose, troubleshoot, and resolve user problems, maintaining logs of all support requests and solutions. The officers will provide IT support in hardware setup, maintenance, repairs, software installation, and updates. They will also prepare knowledge base materials, offer basic IT training, and enforce IT security protocols. Additionally, they will collect feedback from users to improve IT service delivery and collaborate with other IT staff to enhance system performance and reliability.
Duties, Roles and Responsibilities
Provide responsive IT support to staff on hardware, software, and network-related issues.
Diagnose and resolve technical problems in a timely manner.
Log and track support requests, maintaining accurate issue records.
Create and maintain knowledge base articles and FAQs for user self-service.
Assist in hardware setup, repairs, and routine maintenance.
Install, configure, and update software applications on user devices.
Deliver basic IT training sessions to users.
Promote IT security awareness and enforce security policies.
Collect feedback from users to identify areas for IT service improvement.
Collaborate with IT teams to ensure efficient and secure IT operations.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s Degree in Computer Science or Information Technology.
At least 3 years of relevant experience in IT support, help desk operations, or related fields.
Strong knowledge of computer hardware, software, and networking systems.
Demonstrated experience in networking (routing, switching), system administration (Windows/Linux), and DBMS.
Understanding of ITIL, PMP, CISSP, CISA, or related IT/security frameworks is an added advantage.
Strong command of English; proficiency in French and Kinyarwanda is an added advantage.
Excellent communication, interpersonal, and problem-solving skills.
Ability to multitask, prioritize, and manage time effectively.
High integrity, professionalism, and ethical standards.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
