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Customer Care Specialist – Boda Loans job at MOGO Uganda | Apply Now
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Care Specialist – Boda Loans job at MOGO Uganda
About the Organisation
MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients.
MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options.
With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.
Wandegeya, Kampala, Uganda
Full Time
Job Title
Customer Care Specialist – Boda Loans job at MOGO Uganda
MOGO Uganda
Job Description
Customer Care Specialist – Boda Loans
Location: Wandegeya Branch, Uganda
Company: MOGO Uganda
Application Deadline: 3rd November 2025
Job Summary
MOGO Uganda is looking for passionate and customer-focused Customer Care Specialists to join our team at the Wandegeya branch. If you have a strong background in customer service—particularly in finance, logbook, or loan services—and are eager to grow your career with an innovative and fast-paced company, we’d love to hear from you!
Duties, Roles and Responsibilities
Identify and address customer needs promptly to ensure satisfaction and retention.
Collaborate with Sales and Customer Care teams to resolve inquiries, complaints, and escalations efficiently.
Process loan applications accurately, ensuring quick and compliant disbursements in line with company policies.
Clearly explain MOGO’s financial products, loan terms, and procedures, adapting communication to each customer’s needs.
Maintain accurate records of customer interactions, queries, and loan applications within the ERP system.
Follow up on issues to ensure timely resolution and provide ongoing support for a positive customer experience.
Build and maintain strong customer relationships to encourage trust, loyalty, and repeat business.
Identify opportunities for upselling or cross-selling MOGO products in coordination with the Sales team.
Adhere to company policies, procedures, and regulatory standards, maintaining professionalism and confidentiality at all times.
Provide feedback on customer trends, challenges, and needs to help improve service and product offerings.
Perform any other duties assigned by the Customer Care Manager.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education: Bachelor’s degree in any discipline from a recognized institution.
Experience: Minimum of 3 years in customer support, preferably within the financial services, logbook, or consumer loans sector.
Strong customer orientation with excellent interpersonal and relationship-building skills.
Proven experience in direct sales or loan processing and disbursement.
Excellent communication skills—both verbal and written—with a high degree of professionalism and confidentiality.
Proficiency in Microsoft Office and ERP systems for data management.
High emotional intelligence with the ability to remain calm and solution-oriented under pressure.
Integrity, strong work ethic, and a proactive, positive attitude.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
How to Apply
Qualified and interested candidates should send their CV and cover letter to careers@mogo.co.ug with the subject line: “Customer Care Specialist”
Deadline: 3rd November 2025
