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About the Organisation
Client Relationship Officer job at HR Beyond Limits | Apply Now
Kampala, Uganda
HR Beyond Limits is a human resource consulting firm based in Kampala, Uganda. They specialize in helping clients with talent management processes and organizational development needs. The company is dedicated to the ethical, timely, and successful placement of top-tier talent, providing creative solutions to help top management achieve organizational goals in a competitive market. Their services include recruitment and placement, consulting and management, as well as training and development. HR Beyond Limits develops customized HR solutions that cater to companies of all sizes by identifying the needs of all stakeholders within the organization and creating viable solutions that benefit the entire group.
HR Beyond Limits prides itself on an integrated team approach and a "full-service/one-stop source" philosophy, which distinguishes them from other HR consulting firms. They aim to help businesses hire the best talent at the lowest cost, allowing companies to focus on growth and development while saving time and resources.
The company's vision is to be the premier provider of integrated HR solutions both nationally and internationally. Their mission is to develop client-centered HR concepts and programs that support business goals, providing a unique, cost-effective one-stop source for all HR needs. Core values include integrity, collaboration, excellence, empowerment, and responsibility (HR Beyond Limits) (HR Beyond Limits).
Are you looking for administrative jobs in Uganda 2025 today? then you might be interested in Client Relationship Officer job at HR Beyond Limits
Full Time
Deadline:
5 Nov 2025
Job Title
Client Relationship Officer job at HR Beyond Limits
HR Beyond Limits
Job Description
Job Title: Client Relationship Officer
Organisation: HR Beyond Limits
Duty Station: Kampala, Uganda
Job Summary:
Our client’s purpose and search for a Client Relationship Officer is for them to carry a responsibility of building and maintaining good relationships with clients through listening to complaints or concerns and resolving them. They will be responsible for establishing relationships with prospective and existing clients, with the aim to ultimately generate new business sales income.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
The ideal candidate will conduct customer analysis so as to understand the needs of the client/client segment and consequently deliver the best Medical care Insurance solutions to the client that meet the objectives of both the client and Medical care
They should be able to develop and implement CRM strategy and partnerships for client segment.
Possess knowledge on Medical care processes and procedures for on boarding new and maintaining existing clients are followed in an efficient and effective manner.
Prepare and dispatch renewal proposals at least 60 days before policy expiry date.
Schedule renewal meetings and drive renewal negotiations.
Identify process improvement areas.
Ensures timely and effective resolution of client concerns and issues, ensuring that all client calls and cases are properly received, logged and tracked until resolution within Med care SLA.
Closely monitors and assesses the activities of competitors to proactively satisfy and retain our clients.
Regularly visits clients, preparing and giving presentations including to existing policyholders.
Provides periodic reports on client base/no of lives insured.
Give weekly, monthly and yearly targets on retention of existing business and implement a management target offered as the “retention rate of the business”
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelors Degree in Business Administration or related field
5+ years of experience in customer service
Ability to network and build relationships
Industry knowledge, interpersonal skills, problem-solving skill and communication skills
Experience in delivering client-focused solutions and in creating long-lasting relationships
