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Customer Care Representative job at M-KOPA | Apply Now
Kampala, Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Care Representative job at M-KOPA
About the Organisation
M-KOPA, established in 2010, is a London-based fintech company operating in Kenya, Uganda, Nigeria, Ghana, and South Africa. Its mission is to provide affordable access to essential products and services through innovative financing models, combining digital micropayments with GSM connectivity. M-KOPA has earned recognition for its impact, including being listed in the Financial Times' "Africa's Fastest Growing Companies" rankings in 2022, 2023, and 2024, and being named in the TIME100 Most Influential Companies list in 2023 and 2024.
The company fosters a dynamic work culture that emphasizes innovation and employee growth, offering opportunities across various departments. As of 2024, M-KOPA has extended over $1.5 billion in credit to more than 5 million customers and employs over 3,000 staff members, with 30,000 sales agents across its markets. Its business model focuses on accessible financing for smartphones and digital services, utilizing daily repayment plans that align with customers' income patterns. M-KOPA's core values include customer-centricity, innovation, and financial inclusion.
The company actively engages in corporate social responsibility initiatives aimed at empowering underserved communities. For more information, visit their official website at www.m-kopa.com.
Job Title
Customer Care Representative job at M-KOPA
M-KOPA
Job Description
Job Title: Customer Care Representative
Company: M-KOPA
Location: Kampala
Department: Customer Service
Employment Type: Full-Time
Job Overview
M-KOPA is seeking a dedicated Customer Care Representative to join our growing Customer Care team in Kampala. This role is essential in supporting our mission to drive digital and financial inclusion across Africa. As the first point of contact for our customers, you will provide exceptional service and help users confidently navigate their M-KOPA journey.
Duties, Roles and Responsibilities
Serve as the frontline voice of M-KOPA, responding to customer inquiries via phone in a professional and empathetic manner.
Provide timely and accurate support for issues related to customer accounts and M-KOPA products.
Resolve customer concerns efficiently, ensuring first-call resolution where possible.
Escalate complex issues to the appropriate departments when necessary.
Document all customer interactions accurately in the system.
Educate customers on M-KOPA’s products, services, and processes.
Contribute to a positive customer experience by showing patience, understanding, and genuine care.
Assist with additional customer service tasks as assigned by the Team Leader or Manager.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Experience: Minimum of 6 months in a customer-facing role, preferably in a call center or customer support environment.
Skills:
Strong verbal and written communication skills.
Excellent listening skills with a problem-solving mindset.
Proficient in Microsoft Office tools.
Attributes:
Friendly, patient, and professional demeanor.
Reliable, hardworking, and detail-oriented.
Flexible to work in rotating shifts, including weekends and holidays if needed.
Passion: A genuine desire to support customers and make a meaningful impact in their lives.
Why Join M-KOPA?
At M-KOPA, you won’t just be answering phones—you’ll be changing lives. You’ll help customers unlock the power of technology, overcome challenges, and take steps toward greater financial independence. If you're passionate about making a difference, we’d love to hear from you.
How to Apply
Interested candidates should submit their applications online via the link below:
CLICK THE APPLY BUTTON BELOW TO APPLY
