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Contact Centre Social Media Executive job at Sun King Uganda | Apply Now
Kampala, Uganda
Full Time
Are you looking for Social Media jobs in Uganda 2025 today? then you might be interested in Contact Centre Social Media Executive job at Sun King Uganda
About the Organisation
Sun King, formerly known as Greenlight Planet, is a leading provider of off-grid solar energy solutions, dedicated to delivering affordable and reliable electricity to the 1.8 billion people worldwide without dependable access to power.
Established in 2007 and headquartered in Nairobi, Kenya, Sun King has expanded its reach across 40 countries in Africa and Asia, positively impacting over 128 million users through its diverse range of solar products, including lanterns, home systems, and institutional solutions.
The company has been recognized for its innovative approach, securing significant investments such as a $70 million funding led by LeapFrog Investments in 2023 to further its mission. Sun King fosters a dynamic work culture that emphasizes innovation, collaboration, and a shared commitment to sustainable energy access, offering various job opportunities with competitive arrangements.
Its business model combines product sales with flexible financing options, including pay-as-you-go plans, ensuring affordability for diverse customer needs. Guided by core values of integrity, excellence, and social impact, Sun King actively engages in corporate social responsibility initiatives aimed at promoting environmental sustainability and economic development. For more information, visit their official website at www.sunking.com
Job Title
Contact Centre Social Media Executive job at Sun King Uganda
Sun King Uganda
Job Description
Position: Contact Centre Social Media Executive
Company: Sun King Uganda
Location: Kampala, Uganda
About the Role
As a Contact Centre Social Media Executive at Sun King, you will be pivotal in enhancing customer experiences and nurturing meaningful relationships within our online community. Your efforts will strengthen our brand reputation, build customer trust, and drive sales conversions—all while championing Sun King’s commitment to outstanding customer service.
Duties, Roles and Responsibilities
Customer Engagement & Support: Monitor and respond promptly to customer inquiries, comments, and messages across social platforms including Facebook, Twitter, Instagram, TikTok, LinkedIn, and emerging channels. Provide empathetic, solution-focused support aligned with Sun King’s tone and values.
Prospect Management: Identify, qualify, and engage potential customers via social media, guiding them clearly and encouraging progression through the sales funnel.
Cross-Department Collaboration: Work closely with sales and customer experience teams to ensure smooth handover of qualified leads and resolution of escalated issues, delivering a seamless customer journey from first contact to conversion.
Brand Advocacy: Represent Sun King’s mission and values in all digital interactions, promoting access, sustainability, and empowerment to build loyalty and trust within the community.
Reporting & Efficiency: Document interactions accurately through call notes, reports, and data logs. Escalate complex concerns appropriately and track customer feedback trends to inform continuous improvement.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Ideal Candidate Profile
Bachelor’s Degree or Higher National Diploma in Marketing or related field.
Minimum 1 year experience in customer service or social media engagement roles.
Strong customer-focused mindset, demonstrating patience, active listening, and empathy.
Proficient with digital tools such as Zendesk, Ameyo, or other CRM/social engagement platforms.
Excellent verbal and written communication skills tailored for digital platforms.
Able to multitask, prioritize, and maintain high service standards under pressure.
Collaborative team player with strong interpersonal skills and a partnership approach.
How to Apply
CLICK THE APPLY BUTTON BELOW TO SEE DETAILS & APPLY
