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About the Organisation
Consultant, Customer Service job at Standard Bank | Apply Now
Dar es Salaam, Tanzania
Standard Bank is a leading financial institution with a mission to drive Africa's growth by providing innovative banking solutions that empower individuals, businesses, and communities. With a longstanding reputation for financial expertise, trustworthiness, and customer-centric services, the bank has earned recognition as one of the continent's most prominent banking groups. Standard Bank fosters a collaborative and inclusive work culture, offering employees opportunities for professional growth, competitive benefits, and a commitment to work-life balance, making it a sought-after employer in the financial sector.
Established over a century ago, the bank has grown into a global financial powerhouse, adapting to market trends by continuously innovating its offerings, from digital banking to sustainable financial services. Its business model focuses on providing tailored financial services that cater to a broad range of customers, from retail to corporate clients, across various African nations and beyond. With a robust presence in over 20 countries, Standard Bank's size and reach are extensive, allowing it to have a significant impact on Africa's economic development. The bank is guided by core values of integrity, accountability, and customer focus and remains committed to corporate social responsibility initiatives, including financial literacy programs and community development. For more information, visit www.standardbank.com.
Are you looking for Administrative jobs in Tanzania 2025 today? then you might be interested in Consultant, Customer Service job at Standard Bank
Full Time
Job Title
Consultant, Customer Service job at Standard Bank
Standard Bank
Job Description
The role requires a customer-focused professional who can handle inquiries and complaints with empathy and efficiency. The Consultant will work across multiple communication channels, maintain accurate records of customer interactions, and collaborate with internal teams to resolve complex cases. The position demands a strong ability to manage tasks effectively, ensure compliance with banking processes, and consistently seek ways to improve customer satisfaction.
How to Apply
Duties, Roles and Responsibilities
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
Serve as the primary point of contact for customer inquiries, concerns, and requests.
Respond to customer queries via phone, email, chat, and in-person interactions.
Provide accurate and timely solutions to customer issues.
Maintain updated records of all customer interactions in the CRM system.
Collaborate with cross-functional teams to resolve escalated or complex cases.
Identify opportunities to improve customer loyalty and satisfaction.
Stay informed about company products, services, and policies to provide accurate information.
Participate in regular training and development programs to enhance customer service skills.
Uphold banking service standards, ensuring compliance with procedures and policies.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education
Bachelor’s degree in Business Administration, Finance, Commerce, Banking, or a related field (preferred).
Experience
At least 1 year of experience in customer service or a related field.
Skills and Competencies
Excellent verbal and written communication skills.
Strong problem-solving and analytical abilities.
Customer-focused mindset with the ability to remain calm under pressure.
Proficiency in CRM software and Microsoft Office applications.
Strong organizational and time management skills.
Knowledge of customer service best practices and banking processes.
Flexibility to work shifts, including weekends and holidays.
