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About the Organisation
Business Processing & Compliance Assistant (1-Year Fixed-Term Contract) job at Britam | Apply Now
Nairobi, Kenya
Britam is a leading diversified financial services group operating in Eastern and Southern Africa, committed to providing innovative insurance, asset management, and financial solutions that secure the future of individuals and businesses. With a strong reputation for excellence and reliability, Britam has earned recognition as a trusted brand in financial services, offering customer-centric products tailored to meet evolving market needs.
The company fosters a dynamic and inclusive work culture that values professional growth, innovation, and collaboration, providing employees with rewarding career opportunities, flexible work arrangements, and continuous learning programs. Established in 1965, Britam has evolved into a regional powerhouse, leveraging technology and data-driven strategies to enhance customer experiences through digital transformation and customized financial solutions.
The company operates in seven African countries, including Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique, and Malawi, serving millions of customers through a robust distribution network. Guided by core values of integrity, customer focus, innovation, and teamwork, Britam is committed to corporate social responsibility through initiatives in education, health, and environmental sustainability, empowering communities and fostering economic growth. For more information, visit their official website at www.britam.com.
Are you looking for Administrative jobs in Kenya 2025 today? then you might be interested in Business Processing & Compliance Assistant (1-Year Fixed-Term Contract) job at Britam
Full Time
Deadline:
14 May 2025
Job Title
Business Processing & Compliance Assistant (1-Year Fixed-Term Contract) job at Britam
Britam
Job Description
The Business Processing & Compliance Assistant will be responsible for processing new and renewal policies, handling claims and reimbursements, performing data uploads and reconciliations, and ensuring compliance with operational standards. This role includes client data management, policy creation, endorsements processing, customer service support, and contributing to internal training and systems innovation. The ideal candidate will maintain accurate records, ensure quality assurance in claims, and support internal and external customer communications in line with Britam’s customer experience strategy.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Process new and renewal policies in compliance with SLAs
Prepare benefit setups and member upload files for corporate and retail schemes
Handle provider claims, reconcile invoices, and process reimbursements
Manage endorsements and ensure timely system updates
Perform quality assurance on claims to prevent fraud and errors
Ensure customer data quality and regulatory compliance
Reconcile scheme data for new and renewal business
Create and convert master policies for retail clients
Coordinate with finance to allocate premiums for retail policies
Process and track issuance of medical cards
Support internal and external customer communications
Participate in process improvements, testing, and peer training
Perform other assigned duties as required
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor's degree in a business-related field
3–4 years of experience in a similar role
Progress in insurance professional certification (ACII, FLMI, or IIK)
Strong computer literacy (Microsoft Office, EDMS)
Understanding of insurance regulations and products
Strong communication and customer service skills
Problem-solving and decision-making capabilities
Strong organizational and time management skills
Interpersonal skills and ability to manage stakeholder expectations
Self-driven with initiative and accountability
