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Branch Manager – Gulu Branch job at KCB Bank Uganda Limited | Apply Now
Gulu, Uganda
Full Time
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Branch Manager – Gulu Branch job at KCB Bank Uganda Limited
About the Organisation
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Job Title
Branch Manager – Gulu Branch job at KCB Bank Uganda Limited
KCB Bank Uganda Limited
Job Description
Vacancy Title: Branch Manager – Gulu Branch
Hiring Organization: KCB Bank Uganda Limited
Duty Station: Gulu, Uganda
KCB Bank Uganda Limited is seeking an experienced and dynamic Branch Manager to lead operations at our Gulu Branch. The ideal candidate will be responsible for driving business growth, ensuring operational excellence, and delivering exceptional customer service while maintaining full compliance with regulatory and internal standards.
Duties, Roles and Responsibilities
Drive branch business growth, customer acquisition, and retention to enhance profitability and revenue generation.
Ensure strict adherence to all operational policies, procedures, and regulatory requirements.
Monitor and manage branch expenses within approved budgets.
Lead, coach, and develop a high-performing team by identifying training needs and supporting professional growth.
Implement and uphold service delivery standards across all touchpoints.
Ensure compliance with credit and operational risk frameworks, maintaining a high-quality asset and liability portfolio to reduce non-performing assets.
Oversee reconciliation and monitoring of suspense accounts, including general ledger accounts.
Ensure timely and accurate appraisal of customer applications.
Manage staff performance, leave planning, and submission of Balanced Scorecards (B.S.C).
Develop and maintain strong customer relationships through direct interactions, business forums, and client visits.
Oversee branch asset safety, facility maintenance, and general branch administration.
Conduct regular operational checks in line with internal controls and the operations manual.
Perform any other duties assigned by management.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education:
Bachelor’s degree in a Business-related field is required.
Additional training in sales leadership is an added advantage.
Professional Experience:
A minimum of 6 years of progressive banking experience, including:
2 years in Business Banking
2 years in Relationship Management
1 year in Banking Operations
1 year in Customer Service
Key Competencies:
Strong leadership and team management skills.
Excellent interpersonal, communication, and negotiation abilities.
Proven ability to develop and execute sales strategies in competitive markets.
Customer-focused with conflict resolution and complaint-handling experience.
Strong stakeholder management and relationship-building skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Ability to work independently, manage people, and deliver results through influence.
How to Apply
Are you interested and qualified for this role?
👉 Click the APPLY Button Below to Apply
Application Deadline: Thursday, May 29, 2025
