Related Jobs
%20(1).jpg)
.jpg)
.jpeg)
Related Jobs
Related Jobs
Share this Job
Branch Manager – Fort Portal job at KCB Bank Uganda | Apply Now
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Branch Manager – Fort Portal job at KCB Bank Uganda
About the Organisation
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Fort Portal, Uganda
Full Time
Job Title
Branch Manager – Fort Portal job at KCB Bank Uganda
KCB Bank Uganda
Job Description
Branch Manager – Fort Portal
Location: Fort Portal, Uganda
Organization: KCB Bank Uganda
Duties, Roles and Responsibilities
Drive branch business growth, retention, and revenue collection to maximize profitability.
Implement and enforce established bank policies, procedures, and operational guidelines.
Manage branch expenditures within the approved budget to ensure cost efficiency.
Lead, motivate, coach, and develop a high-performing team by identifying and addressing training and development needs.
Uphold and implement customer service standards, ensuring exceptional service delivery and smooth branch operations.
Ensure full compliance with credit and operational risk frameworks to maintain a high-quality asset and liability portfolio and minimize NPAs.
Oversee monitoring and reconciliation of suspense and general ledger accounts.
Guarantee timely and accurate appraisal of customer applications.
Manage staff performance, leave schedules, and timely submission of the Branch Scorecard (B.S.C).
Engage customers to promote suitable bank products and pricing, while nurturing strong relationships through business forums, client visits, and other networking activities.
Oversee the safety, security, and maintenance of branch assets, ensuring proper administration and supervision of branch staff.
Conduct periodic operational and compliance checks as outlined in the operations manual.
Perform any other duties as may be assigned from time to time.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in a Business-related field.
Formal training in sales leadership is an added advantage.
Minimum of 6 years of professional experience in banking, including:
2 years in Business Banking
2 years in Relationship Management
1 year in Operations
1 year in Customer Service
Strong interpersonal, communication, and negotiation skills.
Proven ability to plan and execute sales strategies in a competitive market.
Demonstrated experience in customer service and conflict resolution.
Excellent stakeholder management and relationship-building skills.
Proficiency in MS Office applications (Word, Excel, PowerPoint).
Strong leadership and people management abilities, with a collaborative team approach and the capacity to work independently.
How to Apply
