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About the Organisation
Assistant Relationship Manager – SME, Forest Mall Branch job at KCB Bank Uganda | Apply Now
Kampala, Uganda
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Assistant Relationship Manager – SME, Forest Mall Branch job at KCB Bank Uganda
Full Time
Job Title
Assistant Relationship Manager – SME, Forest Mall Branch job at KCB Bank Uganda
KCB Bank Uganda
Job Description
Job Title: Assistant Relationship Manager – SME, Forest Mall Branch
Organisation: KCB Bank Uganda
Duty Station: Kampala, Uganda
How to Apply
Duties, Roles and Responsibilities
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Deadline: 22nd October 2025
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
Create and Manage client relationships and accounts to minimize attrition.
Sourcing for new personal banking business opportunities in coordination with the sales team and other units.
Adherence to KYC and AML policies and procedures.
Cross sell bank products including assets, liability and electronic banking products.
Initiate personal loans applications and ensure good underwriting practices.
Prepare and submit relevant reports.
Managing personal banking portfolios and monitor daily branch budget for all accounts.
Sales calls and market intelligence gathering
Monitor overdrawn, inactive, dormant and zero balance accounts and initiate relevant reports.
Receive and solve or escalate both verbal and written customer complaints as well as update complaints register.
Any other duties that may be allocated from time to time.
Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A degree (Business and/or Finance related)
Good understanding of banking products, policies and procedures.
Sound knowledge of the KCB bank products and processes such as account opening and documentation.
Credit knowledge including understanding and interpretation of financial statements.
Understanding of behavior and application scoring systems and how to use relevant scoring software.
Understanding risk management principles, credit scoring principles and procedures.
Possession of fine underwriting skills and good understanding personal credit processes
Understanding of competitors and their products and services
The candidate should possess the following interpersonal competencies.
Organized, proactive, Innovative, reliable, empathetic, persuasive, good team player, decisive, result oriented, energetic, active, with integrity and culturally sensitive.
