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Platinum Credit (U) Ltd is a forward-thinking financial institution dedicated to empowering individuals and businesses with accessible and tailored credit solutions that drive sustainable growth and financial inclusion. With a mission centered on delivering innovative financial products while promoting economic resilience, the company has earned a strong reputation for trust, reliability, and excellence in the financial services industry. At Platinum Credit we’ve built a culture of fun and family. We keep our culture healthy by being incredibly intentional about our Team Building, our values, and the experiences we deliver. Our culture makes us one of the most innovative, admired and best places to work in the country. Evolving from its humble beginnings as a local lender, Platinum Credit (U) Ltd has grown into a reputable organization with a significant regional presence, leveraging modern technology and strategic partnerships to continually refine its business model. The company fosters a vibrant work culture that values diversity, continuous learning, and work-life balance, offering a wide range of career opportunities and flexible work arrangements that support both professional and personal growth. Grounded in core values of integrity, accountability, and customer-centricity, the organization is also deeply committed to corporate social responsibility by actively engaging in initiatives that enhance community development, promote financial literacy, and encourage sustainable practices. For more information, visit https://platinumcredit.co.ug/
Full-time
2 Branch Administrative Assistants Job at Platinum Credit (U) Ltd
Platinum Credit (U) Ltd
Job Description
Platinum Credit (U) Ltd is seeking two (2) competent and customer-focused Branch Administrative Assistants to support branch operations in Mukono and Nateete. The role provides administrative, operational, and customer service support, particularly in loan appraisal processes, client inquiries, and office administration. The successful candidates will play a critical role in ensuring smooth branch operations and positive customer experience.
Duties, Roles and Responsibilities
Administrative Responsibilities
- Welcome and guide customers by explaining company products, services, and loan processes.
- Handle all client inquiries at the branch reception in a professional and timely manner.
- Manage branch petty cash in line with company policies.
- Receive and make telephone calls and relay messages to staff using “while you were away” notifications.
- Manage and safeguard office assets not assigned to specific staff.
- Maintain an up-to-date client inquiries register capturing customer details and nature of inquiries.
- Ensure the office environment is clean, presentable, and well-organized at all times.
- Advise clients on loan balances and general account inquiries when required.
- Manage incoming and outgoing courier services.
Operational Responsibilities
- Record all incoming and outgoing loan application forms in the loan application register at reception.
- Record all incoming company cheques in the cheque register.
- Receive and verify loan application forms to ensure completeness and accuracy, including attachment of required documents such as:
- Passport photographs
- Bank and Mobile Money statements (where applicable)
- Applicant ID copies
- Witness and spouse ID copies
- Previous loan statements (where applicable)
- Verify the presence of company stamps and authorized signatures where required.
- Ensure loan applicants’ signatures are correctly captured.
- Barcode approved loan files in the Mambu system once authorization is granted by the Credit Committees.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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