Relationship Officers job at Ideon Recruitment Hub | Apply Now

The Job holder will be responsible for managing multiple delinquent accounts for debt collection efforts.

This role focuses on achieving recovery targets, enhancing agent performance, ensuring compliance with collection standards, and driving strategic improvements in collection processes.

To supervise, train, and support a team of debt collection agents to ensure efficient portfolio recovery, high agent performance, adherence to compliance standards, and continuous improvement in collections strategies.

Responsible for Reminding customers on upcoming and Missed payments through calls and SMS

The Call Centre Supervisor is responsible for overseeing the daily operations of the call centre team to ensure excellent customer service delivery and the achievement of performance targets.

Variance analysis and identify trends, risks, and opportunities to support strategic decision-making processes.

Developing and maintaining professional customer relationships. Performing as key contact for selected customer relationships under client guidance.

Identifying prospective clients needs then march them with the solutions we provide to grow the business through

Ensure there is a high standard of delivery of customer service and customer enquiries or complaints are handled promptly.

Ensuring that loans sizes and terms are geared towards the borrower’s present repayment capability