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Job Summary

Job Title:
Call Centre Agent
Employer:
Ideon
Location:
Country:
Uganda
Contract Type:
Full Time
Job Category:
Customer Service jobs
Number of Positions:
1
Deadline:
Saturday, 8 November 2025

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About the Organisation

Call Centre Agent job at Ideon | Apply Now

Kampala, Uganda

​Ideon Recruitment Hub, a division of Ideon Limited, is dedicated to delivering comprehensive human resource outsourcing solutions that enable businesses to focus on their core operations. With a mission to provide customer-centric HR services, Ideon has established a reputation for adhering to strict ethical standards, confidentiality, and professional excellence.

The organization fosters a supportive work culture that emphasizes innovation and collaboration, offering employees opportunities for professional growth and development. Regularly, Ideon Recruitment Hub announces job openings across various sectors, including positions such as Relationship Officers, Business Development Professionals, and Call Center Interns, with work arrangements tailored to meet diverse client needs.

Since its inception, Ideon Limited has evolved by integrating advanced technologies into its business model, exemplified by the development of an Applicant Tracking System (ATS) that streamlines recruitment processes. Operating primarily in Nairobi, Kenya, Ideon's core values encompass integrity, professionalism, and a commitment to client success. Demonstrating corporate social responsibility, Ideon actively engages in ethical practices and contributes to the professional development of the workforce. For more information, visit their official website at https://www.ideon.co.ke/.

Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Call Centre Agent job at Ideon

Full Time

Deadline: 

8 Nov 2025

Job Title

Call Centre Agent job at Ideon

Ideon

Job Description

Job Title:  Call Centre Agent (Fresher Jobs) 

Organisation: Ideon

Duty Station: Kampala, Uganda

Job Summary: The Job holder will be responsible for managing multiple delinquent accounts for debt collection efforts.

Duties, Roles and Responsibilities

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

All candidates should apply online at the APPLY Button below


Deadline: 8th November 2025

Find application details and links on the AfriCareers Jobs Portal:

  1. Click the Apply button below

  2. New users: Select Create Profile and complete the Profile Creation Wizard

  3. Existing users: Log in and update your profile if needed

  4. Go to the "Jobs" tab

  5. Read the detailed job description, Roles and Qualifications. 

  6. Submit your application via the jobs portal

  7. Track progress under "My Applications" tab

Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.

How to Apply

  • Managing multiple delinquent accounts for debt collection efforts.

  • Plan a course of action to recover outstanding payments.

  • Negotiate payoff declines or payment plans.

Call Centre Agent job at Ideon

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

  • Diploma/Degree is a business-related field.

  • At least 6 months experience in a call Centre.

  • Ability to communicate effectively, both orally and in writing.


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