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Job Summary

Job Title:
Call Centre Supervisor
Employer:
Ideon Limited
Location:
Kampala, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Customer Service Jobs
Number of Positions:
1
Deadline:
Wednesday, 4 June 2025

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Call Centre Supervisor job at Ideon Limited | Apply Now

Kampala, Uganda

Full Time

Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Call Centre Supervisor job at Ideon Limited

Deadline: 

4 Jun 2025

About the Organisation

​Ideon Recruitment Hub, a division of Ideon Limited, is dedicated to delivering comprehensive human resource outsourcing solutions that enable businesses to focus on their core operations. With a mission to provide customer-centric HR services, Ideon has established a reputation for adhering to strict ethical standards, confidentiality, and professional excellence.

The organization fosters a supportive work culture that emphasizes innovation and collaboration, offering employees opportunities for professional growth and development. Regularly, Ideon Recruitment Hub announces job openings across various sectors, including positions such as Relationship Officers, Business Development Professionals, and Call Center Interns, with work arrangements tailored to meet diverse client needs.

Since its inception, Ideon Limited has evolved by integrating advanced technologies into its business model, exemplified by the development of an Applicant Tracking System (ATS) that streamlines recruitment processes. Operating primarily in Nairobi, Kenya, Ideon's core values encompass integrity, professionalism, and a commitment to client success. Demonstrating corporate social responsibility, Ideon actively engages in ethical practices and contributes to the professional development of the workforce. For more information, visit their official website at https://www.ideon.co.ke/.

Job Title

Call Centre Supervisor job at Ideon Limited

Ideon Limited

Job Description

Job Title: Call Centre Supervisor

Organisation: Ideon Limited

Duty Station: Kampala, Uganda


The Call Centre Supervisor is responsible for overseeing the daily operations of the call centre team to ensure excellent customer service delivery and the achievement of performance targets. This role involves monitoring agent performance, coaching staff, handling escalated customer issues, and ensuring efficient workflow and adherence to company policies and standards.

Duties, Roles and Responsibilities

  • Staff performance Management.

  • Work force planning & Work Allocation.

  • Staff Training and Development.

  • Skip Tracing of Loan Defaulters.

  • Reporting and Analysis.

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SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

  • Work experience in the same field for a minimum of 2 years.

  • Degree in a business-related field

  • Experience in leading teams.

How to Apply

Send your application to our email to: recruitment@ideon.co.ug

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