Relationship Officers job at Ideon Recruitment Hub | Apply Now

MARKETING-

• Identifying both prospective and existing clients needs then march them with the solutions we provide to grow the business through

• New client’s acquisition

• Repeat purchase by existing clients

• Cross selling of company products to our clients

• Collecting client feedback for process and product improvement

LOAN MONITORING AND COLLECTIONS-

• Take a keen interest in our client’s business to support their growth and ensure timely loans repayment by

• Properly educating the clients on our product terms and conditions

• Properly educating the clients on the benefits of a good repayment history

• Aligning client’s repayment with good business days

• Creating a culture where late repayments are unacceptable

DELIQUENCY MANAGEMENT-

• Keep our risk exposure at the minimum company acceptable levels by

• Ensuring that loans sizes and terms are geared towards the borrower’s present repayment capability

• Analyzing business activities to identify and avoid funding high risk ones

• Analyzing seasons with difficulties in loan repayment and taking steps to minimize risk exposure

• Continue with collection efforts until loans are fully recovered

CUSTOMER SERVICE-

• Build a good self and company reputation to grow customer loyalty by

• Always ensuring you have polished first contacts/impressions with clients

• Being respectful and diligent when dealing with people

• Keeping promises

• Being effective in handling customer complains