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User Research Manager job at M-KOPA | Apply Now
Kampala, Uganda
Full Time
Are you looking for Research jobs in Uganda 2025 today? then you might be interested in User Research Manager job at M-KOPA
About the Organisation
M-KOPA, established in 2010, is a London-based fintech company operating in Kenya, Uganda, Nigeria, Ghana, and South Africa. Its mission is to provide affordable access to essential products and services through innovative financing models, combining digital micropayments with GSM connectivity. M-KOPA has earned recognition for its impact, including being listed in the Financial Times' "Africa's Fastest Growing Companies" rankings in 2022, 2023, and 2024, and being named in the TIME100 Most Influential Companies list in 2023 and 2024.
The company fosters a dynamic work culture that emphasizes innovation and employee growth, offering opportunities across various departments. As of 2024, M-KOPA has extended over $1.5 billion in credit to more than 5 million customers and employs over 3,000 staff members, with 30,000 sales agents across its markets. Its business model focuses on accessible financing for smartphones and digital services, utilizing daily repayment plans that align with customers' income patterns. M-KOPA's core values include customer-centricity, innovation, and financial inclusion.
The company actively engages in corporate social responsibility initiatives aimed at empowering underserved communities. For more information, visit their official website at www.m-kopa.com.
Job Title
User Research Manager job at M-KOPA
M-KOPA
Job Description
Job Title: User Research Manager
Organisation: M-KOPA
Duty Station: Kampala, Uganda
We’re looking for a User Research Manager to join our Customer Insights team. The Customer Insights Team at M-KOPA is part of the wider Product team – and are responsible for ensuring that M-KOPA delivers maximum value to its customers. As a User Research Manager, you will generate insights into the minds of our customers across both our physical and digital product suite. Your team will capture the voice of our customers and agents, and your insights will inform product development opportunities and innovation.
About the role
The User Research Manager supports the team across multiple projects by engaging in both qualitative and quantitative research activities. They will lead a team of 10 Research Associates and Leads, this role can be based any of our operating markets; Kenya, Uganda, Nigeria, Ghana, or South Africa.
As the primary project manager they will quickly gains an expert understanding of the project, challenges, and research questions and uses best practices and tools within M-KOPA to execute research to the highest degree, with careful consideration of timelines.
Duties, Roles and Responsibilities
This role will largely involve the responsibilities below:
User experience research leadership (80%)
You will have responsibility for ensuring we meet our high standards in research scoping, data collection and reporting.
You will guide the team on best-in-class research methods – especially on gathering feedback on our app and digital product experience.
Produce research reports that clearly and compellingly summarize results draw insights and make data-driven recommendations.
Together with the Research Ops associate, you will own the data collection quotas and ensure that
People Management (20%)
Contribute to skills-building for Customer Insights teams and other teams as required
Manage the team’s performance by offering guidance, coaching, and coordinating performance discussions
Conduct team meetings to receive, give feedback and disseminate important information
Maintain team morale and organizational alignment
Coordinate hiring and onboarding of Associates
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Qualifications, Education and Competencies
Have 5+ years of work experience in market research, UX research, design, product management, or comparable roles, particularly at a fast-moving tech startup
Are excited to be a champion for our customers in everything you do
Technical understanding and practical experience of quantitative and qualitative research techniques
Love figuring out how to ask the right questions and structure surveys to achieve a desired insight
Are confident analyzing, interpreting, and storytelling with data
Can manage team members to deliver high-quality research outputs and to grow professionally
Love fast-moving environments with a sense of urgency to get the job done.
How to Apply
If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!
Click the APPLY Button Below to Apply
