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About the Organisation
Customer Service Assistant job at SPOUTS of Water LTD | Apply Now
Kampala, Uganda
SPOUTS of Water LTD is a for-profit social business that manufactures and sells the Purifaaya™ ceramic water filters and distributes rocket stove technology. SPOUTS was created in Uganda in 2014 with the simple idea that ceramic water filters could be made and sold locally, providing an amazingly effective product through a sustainable business model. SPOUTS is currently the largest ceramic water filter manufacturer in Africa.
Since SPOUTS sold its first Purifaaya in 2015, it has distributed 130,000+ filters to East Africa providing over 650,000 end-users with long-term access to safe drinking water. SPOUTS is a rapidly-growing organization with over 500 employees across Uganda and Rwanda. The next step is to expand its operations throughout East, West and Southern Africa
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Service Assistant job at SPOUTS of Water LTD
Full Time
Deadline:
14 Jun 2025
Job Title
Customer Service Assistant job at SPOUTS of Water LTD
SPOUTS of Water LTD
Job Description
Customer Service Assistant
Location: Kampala, Uganda
Reporting To: Assistant Customer Experience Manager
Location: Head Office, Kampala
Company: SPOUTS of Water LTD
About the Role
SPOUTS of Water LTD is looking for a proactive and customer-oriented Customer Service Assistant to support customer relations and ensure high levels of satisfaction among our clients and beneficiaries. The role plays a key part in helping us achieve our mission of providing sustainable access to clean water solutions.
How to Apply
Duties, Roles and Responsibilities
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
Applications are reviewed on a rolling basis. We encourage early applications.
Due to the high volume of submissions, only shortlisted candidates will be contacted.
If you do not receive an interview invitation within four weeks of applying, please consider your application unsuccessful.
Click the APPLY Button Below to Apply
Application Deadline: 14th June 2025, 5:00 PM
Task | Contribution to Role Performance |
Conduct customer data cleanup and updates | 5% |
Promote product knowledge and proper usage based on company goals | 5% |
Manage inbound and outbound calls to support customer satisfaction | 60% |
Track and follow up on customer payments to ensure clearance | 5% |
Monitor replacement of broken pots to maintain product usage | 15% |
Prepare timely reports on commercial performance | 5% |
Perform additional duties as assigned by the department | 5% |
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education: Bachelor’s degree in Business Administration or related field
Experience: Minimum of 1 year in a similar customer service position
Skills: Proficiency in computer applications (e.g., Microsoft Office)
Language Requirements
Required: Fluent in spoken and written English
Preferred: Alur, Madi, Lugbara, Kakwa, Aringa
Additional Advantage: Knowledge of Luganda
Special Conditions
This role requires regular travel between the Head Office and field locations.
What We’re Looking For
We seek candidates who are self-motivated, detail-oriented, and committed to delivering outstanding service. You should be passionate about creating positive change and capable of working independently to meet company objectives.
