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Job Summary

Job Title:
Customer Service Assistant
Employer:
SPOUTS of Water LTD
Location:
Kampala, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Customer Service Jobs
Number of Positions:
1
Deadline:
Saturday, 14 June 2025

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Customer Service Assistant job at SPOUTS of Water LTD | Apply Now

Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Service Assistant job at SPOUTS of Water LTD

About the Organisation

SPOUTS of Water LTD is a for-profit social business that manufactures and sells the Purifaaya™ ceramic water filters and distributes rocket stove technology. SPOUTS was created in Uganda in 2014 with the simple idea that ceramic water filters could be made and sold locally, providing an amazingly effective product through a sustainable business model. SPOUTS is currently the largest ceramic water filter manufacturer in Africa.

Since SPOUTS sold its first Purifaaya in 2015, it has distributed 130,000+ filters to East Africa providing over 650,000 end-users with long-term access to safe drinking water. SPOUTS is a rapidly-growing organization with over 500 employees across Uganda and Rwanda. The next step is to expand its operations throughout East, West and Southern Africa

Kampala, Uganda

Full Time

Deadline: 

14 Jun 2025

Job Title

Customer Service Assistant job at SPOUTS of Water LTD

SPOUTS of Water LTD

Job Description

Customer Service Assistant

Location: Kampala, Uganda

Reporting To: Assistant Customer Experience Manager

Location: Head Office, Kampala

Company: SPOUTS of Water LTD

About the Role

SPOUTS of Water LTD is looking for a proactive and customer-oriented Customer Service Assistant to support customer relations and ensure high levels of satisfaction among our clients and beneficiaries. The role plays a key part in helping us achieve our mission of providing sustainable access to clean water solutions.

Duties, Roles and Responsibilities

Task

Contribution to Role Performance

Conduct customer data cleanup and updates

5%

Promote product knowledge and proper usage based on company goals

5%

Manage inbound and outbound calls to support customer satisfaction

60%

Track and follow up on customer payments to ensure clearance

5%

Monitor replacement of broken pots to maintain product usage

15%

Prepare timely reports on commercial performance

5%

Perform additional duties as assigned by the department

5%


Customer Service Assistant job at SPOUTS of Water LTD

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

  • Education: Bachelor’s degree in Business Administration or related field

  • Experience: Minimum of 1 year in a similar customer service position

  • Skills: Proficiency in computer applications (e.g., Microsoft Office)


Language Requirements

  • Required: Fluent in spoken and written English

  • Preferred: Alur, Madi, Lugbara, Kakwa, Aringa

  • Additional Advantage: Knowledge of Luganda


Special Conditions

This role requires regular travel between the Head Office and field locations.


What We’re Looking For

We seek candidates who are self-motivated, detail-oriented, and committed to delivering outstanding service. You should be passionate about creating positive change and capable of working independently to meet company objectives.

How to Apply

Applications are reviewed on a rolling basis. We encourage early applications.

Due to the high volume of submissions, only shortlisted candidates will be contacted. 

If you do not receive an interview invitation within four weeks of applying, please consider your application unsuccessful.

Click the APPLY Button Below to Apply

Application Deadline: 14th June 2025, 5:00 PM

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