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About the Organisation
Customer Experience Associate job at SunCulture | Apply Now
Kampala, Uganda
SunCulture is a forward-thinking agricultural technology company with a mission to empower smallholder farmers in Africa by providing sustainable, solar-powered irrigation solutions. Through innovative products, such as solar-powered irrigation kits and financing options, SunCulture has built a strong reputation for enhancing food security and improving agricultural productivity across the continent.
The company is recognized for its commitment to empowering farmers through technology, providing them with the tools to increase yields and improve income. SunCulture's work culture is one that fosters collaboration, innovation, and social impact, offering employees opportunities for personal growth, flexibility, and the chance to make a difference in the agricultural sector. As a rapidly growing company, it continues to expand job opportunities and promote work arrangements that allow employees to thrive in both urban and rural settings.
Founded with a passion for solving agricultural challenges, SunCulture has evolved from a small startup to a recognized leader in the agricultural technology space. Their business model combines cutting-edge solar technology with financial inclusion, making sustainable farming accessible to farmers who otherwise wouldn't have the resources. With a presence in multiple African countries, SunCulture has reached thousands of farmers and continues to grow its impact. Guided by core values of sustainability, innovation, and inclusivity, the company also actively engages in corporate social responsibility initiatives focused on rural development, gender equality, and climate resilience. For more information, visit their website at www.sunculture.com.
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Experience Associate job at SunCulture
Full Time
Deadline:
20 Jun 2025
Job Title
Customer Experience Associate job at SunCulture
SunCulture
Job Description
Job Title: Customer Experience Associate (Fresher Jobs)
Organisation: SunCulture
Duty Station: Kampala, Uganda
Reporting to: Customer Experience Manager
The Customer Service Agent will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Agent will be responsible for tracking customer interactions, providing feedback to management, and achieving performance goals set by the company.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All qualified and interested candidates should apply online at the APPLY Button below.
NB: We respond to all candidates; however only shortlisted candidates will be interviewed.
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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How to Apply
Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
Resolving customer complaints or issues in a timely and efficient manner.
Providing information to customers about products or services.
Documenting customer interactions and transactions in a call center software or CRM system.
Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
Keeping current with company and industry-related information to ensure accurate information is provided to customers.
Identifying and escalating complex customer issues to a supervisor or manager as needed.
Following up with customers to ensure their needs were met.
Participating in training and development programs to improve skills and performance.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
At least 2 years’ experience in working in a call center as Customer Service Representative;
Knowledge of call center terminology, applications, and metrics
Hands-on, detail-oriented, and strong execution skills.
Good communication Skills both Written and Spoken with the ability to interact freely with customers.
Passion for irrigation and proactive in decision making
Independent thinkers who are able to thrive in a fast-paced dynamic environment.
Have the ability to handle pressure, meet deadlines
Be organized and be an expert in time management
Basic computer skills.
