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About the Organisation
Universal Banker job at Standard Chartered Bank | Apply Now
Kampala, Uganda
Standard Chartered Bank is a leading international banking group with a strong presence in over 50 markets, committed to driving commerce and prosperity through innovative financial solutions and sustainable growth. With a history dating back to 1853, the bank has built a global reputation for excellence, earning recognition for its commitment to responsible banking, diversity, and inclusion.
It fosters a collaborative and inclusive work culture, offering employees opportunities for career growth, flexible work arrangements, and a purpose-driven environment that prioritizes integrity and innovation. Standard Chartered provides a wide range of career opportunities across retail, corporate, and investment banking, leveraging cutting-edge digital solutions to enhance customer experiences and financial accessibility.
The bank continuously evolves by integrating fintech innovations, artificial intelligence, and blockchain solutions into its business model to remain at the forefront of the banking industry. With a workforce of over 80,000 employees and a network spanning Asia, Africa, the Middle East, Europe, and the Americas, Standard Chartered upholds core values of integrity, responsibility, innovation, and collaboration.
Actively engaged in corporate social responsibility, the bank champions financial inclusion, environmental sustainability, and community investment initiatives such as Futuremakers, which empowers young people through education and employment opportunities. For more information, visit their official website at www.sc.com.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Universal Banker job at Standard Chartered Bank
Full Time
Deadline:
26 Nov 2025
Job Title
Universal Banker job at Standard Chartered Bank
Standard Chartered Bank
Job Description
Universal Banker
Standard Chartered Bank
Job Summary
As a Universal Banker based in our Kampala office, you will play a crucial role in delivering world-class, one-stop customer service by efficiently managing various transactional processes. Your responsibilities will include the timely processing of customer instructions such as Telegraphic Transfers, Electronic Funds Transfers, and Real Time Gross Settlements. Additionally, you will handle the issuance of customer drafts, cheque books, Visa cards, and counter cheque leaves in compliance with our established banking procedures. You will also oversee the management of captured cards under dual control, manage stop payment instructions, and resolve queries related to our Retail Banking product range for both internal and external customers. As a joint custodian for the vault, you will ensure proper cash management adhering to our strict security and procedural guidelines.
This role demands a strong commitment to accuracy, attention to detail, and a customer-centric approach, ensuring all services are delivered promptly and professionally. Your role will be instrumental in supporting the bank’s reputation for excellent service quality and operational efficiency, contributing to a seamless client experience across all channels.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Service Delivery and Customer Experience
You will provide effective, efficient, and superior service to all customers by managing and optimizing workflow for enhanced operational efficiency.
Ensuring that customer queries and complaints are answered within specified turnaround times will be essential, along with maintaining full coverage of front office desks to guarantee seamless customer interactions.
You will manage queue or Quematics systems to facilitate orderly service flow and support the migration of clients to online platforms to enhance digital engagement. You will consistently demonstrate professionalism and embody branch values, striving to maintain our position as the number one bank in quality service.
Service recovery will be a core part of your role, turning challenging situations into positive customer experiences through empathetic and responsive communication.
Upholding the standard of cleanliness and neatness in the banking hall will also be part of your remit.
Operational Excellence and Issue Resolution
You will actively identify and escalate operational issues and diligently record all customer complaints in the Customer Experience Management System (CEMS), ensuring that exceptional investigations are resolved efficiently by liaising with relevant departments.
Maintaining high product and service knowledge among service staff and ensuring their adherence to grooming and service standards will be vital to delivering personalized and knowledgeable customer interactions.
Sales and Referrals
Identifying opportunities for cross-selling bank products such as deposits and unsecured loans will be key.
You will collaborate closely with the Affluent Acquiring team, Business Development Executives (BDEs), and Relationship Managers (RMs) to refer prospects, contributing to the bank’s growth objectives.
Skills and Experience
Successful candidates will demonstrate excellent communication skills with the ability to engage effectively across diverse customer groups and internal teams.
Analytical abilities are critical for problem-solving and making informed decisions that positively impact service delivery. Leadership qualities, even in a non-managerial role, will support collaboration and drive in managing operational priorities. You should be adept at managing stressful situations with composure and efficiency, employing strong stress management techniques to maintain performance standards.
The ability to collaborate seamlessly across departments and make sound decisions under pressure is essential to delivering excellent customer service and operational outcomes.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Educational Requirements
Candidates are expected to be university graduates or possess an equivalent level of education.
Training and Knowledge
Completion and successful passing of the Universal Banker training program is mandatory, providing foundational knowledge in transaction processing and customer service guidelines.
A solid understanding of banking transactions, products, and the associated operational workflows is required to ensure compliance and service excellence.
Previous relevant work experience within the banking industry or financial services will be advantageous. Strong communication and interpersonal skills are essential to interact effectively with customers and colleagues alike.
Language Requirements
Proficiency in English is necessary to perform this role successfully, ensuring clear communication in a multinational banking environment.
