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Touch Point Supervisor job at Exquisite Solution | Apply Now
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Touch Point Supervisor job at Exquisite Solution
About the Organisation
Exquisite Solution Limited, established in 2006, is a premier Business Process Outsourcing (BPO) company headquartered in Kampala, Uganda, with additional offices in England and across the region. The company is dedicated to delivering a comprehensive range of professional services, including Human Resources Consulting, Payroll Management, Administrative Support, Executive Search, Corporate and Personal Development Training, and HR Compliance Audits.
Renowned for its innovation, passion, and unmatched professionalism, Exquisite Solution has built a strong reputation in the industry. The organization fosters a dynamic and inclusive work culture, offering employees opportunities for growth and development in various professional fields. Regularly, Exquisite Solution announces job openings across multiple departments, providing flexible work arrangements to accommodate diverse professional needs.
Since its inception, the company has evolved by integrating cutting-edge technology and client-centric approaches into its business model, ensuring tailored and effective solutions for clients. Operating with a dedicated team of over 1,000 employees, Exquisite Solution has expanded its reach to serve clients both locally and internationally. The company's core values include innovation, integrity, and excellence. Through its corporate social responsibility initiatives, Exquisite Solution actively contributes to community development and social welfare programs. For more information, visit their official website at https://exquisitesolution.com
Yumbe, Uganda
Full Time
Job Title
Touch Point Supervisor job at Exquisite Solution
Exquisite Solution
Job Description
Job Title: Touch Point Supervisor
Organisation: Exquisite Solution
Job Location: Yumbe, Uganda
Job Summary:
Exquisite Solution Limited, a leading HR recruitment firm, is seeking a Touch Point Supervisor for a top telecom client. The successful candidate will enhance customer experience, ensure smooth operations, manage resources effectively and uphold compliance standards to deliver exceptional service. Fluency in English, along with the ability to communicate in Aringa, Alur, Lugbara, and Kiswahili, is essential.
Duties, Roles and Responsibilities
Ensure consistent delivery of service quality standards within the assigned cluster, aligned with Customer Experience (CEX) expectations.
Support and execute business initiatives across all outlets in the assigned region.
Manage stock levels and ensure availability and control of inventory within the cluster.
Drive improvements in Customer Experience (CLF) across all assigned Touch Points.
Conduct regular spot checks to assess availability of tools, staff, and stock in the cluster.
Coach, mentor, and develop frontline teams to uphold service standards.
Gather market intelligence that could affect service delivery in the region.
Oversee day-to-day operations and activities within the assigned cluster.
Monitor wait times and transaction times to ensure compliance with agreed service levels.
Assist outlets in resolving operational challenges efficiently.
Support the SCOM in enforcing compliance with operational and service guidelines.
Prepare and submit timely weekly, monthly, and quarterly performance reports.
Collaborate with the SCOM to manage staffing and manpower planning within the cluster
Qualifications, Education and Competencies
Bachelor’s degree in Business Administration, Social Sciences, or a related field.
Minimum of 3 years’ experience in a customer-facing or service environment.
At least 2 years’ experience in managing people within branches, stores, or similar settings.
Strong understanding of sales and retail industry trends, including best practices in customer service and retail operations.
Team player with strong leadership potential and a proactive mindset
Honest, collaborative, and focused on continuous improvement
How to Apply
All candidates should apply online at the APPLY Button below.
Deadline: 30th October 2025

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