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Job Summary

Job Title:
Touch Point Supervisor
Employer:
Exquisite Solution
Location:
Yumbe, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Administrative jobs
Number of Positions:
1
Deadline:
Thursday, 30 October 2025

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Touch Point Supervisor job at Exquisite Solution | Apply Now

Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Touch Point Supervisor job at Exquisite Solution

About the Organisation

​Exquisite Solution Limited, established in 2006, is a premier Business Process Outsourcing (BPO) company headquartered in Kampala, Uganda, with additional offices in England and across the region. The company is dedicated to delivering a comprehensive range of professional services, including Human Resources Consulting, Payroll Management, Administrative Support, Executive Search, Corporate and Personal Development Training, and HR Compliance Audits.

Renowned for its innovation, passion, and unmatched professionalism, Exquisite Solution has built a strong reputation in the industry. The organization fosters a dynamic and inclusive work culture, offering employees opportunities for growth and development in various professional fields. Regularly, Exquisite Solution announces job openings across multiple departments, providing flexible work arrangements to accommodate diverse professional needs.

Since its inception, the company has evolved by integrating cutting-edge technology and client-centric approaches into its business model, ensuring tailored and effective solutions for clients. Operating with a dedicated team of over 1,000 employees, Exquisite Solution has expanded its reach to serve clients both locally and internationally. The company's core values include innovation, integrity, and excellence. Through its corporate social responsibility initiatives, Exquisite Solution actively contributes to community development and social welfare programs. For more information, visit their official website at https://exquisitesolution.com

Yumbe, Uganda

Full Time

Deadline: 

30 Oct 2025

Job Title

Touch Point Supervisor job at Exquisite Solution

Exquisite Solution

Job Description

Job Title:  Touch Point Supervisor

Organisation: Exquisite Solution

Job Location: Yumbe, Uganda

Job Summary: 

Exquisite Solution Limited, a leading HR recruitment firm, is seeking a Touch Point Supervisor for a top telecom client. The successful candidate will enhance customer experience, ensure smooth operations, manage resources effectively and uphold compliance standards to deliver exceptional service. Fluency in English, along with the ability to communicate in Aringa, Alur, Lugbara, and Kiswahili, is essential.

Duties, Roles and Responsibilities

  • Ensure consistent delivery of service quality standards within the assigned cluster, aligned with Customer Experience (CEX) expectations.

  • Support and execute business initiatives across all outlets in the assigned region.

  • Manage stock levels and ensure availability and control of inventory within the cluster.

  • Drive improvements in Customer Experience (CLF) across all assigned Touch Points.

  • Conduct regular spot checks to assess availability of tools, staff, and stock in the cluster.

  • Coach, mentor, and develop frontline teams to uphold service standards.

  • Gather market intelligence that could affect service delivery in the region.

  • Oversee day-to-day operations and activities within the assigned cluster.

  • Monitor wait times and transaction times to ensure compliance with agreed service levels.

  • Assist outlets in resolving operational challenges efficiently.

  • Support the SCOM in enforcing compliance with operational and service guidelines.

  • Prepare and submit timely weekly, monthly, and quarterly performance reports.

  • Collaborate with the SCOM to manage staffing and manpower planning within the cluster

Touch Point Supervisor job at Exquisite Solution

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

  • Bachelor’s degree in Business Administration, Social Sciences, or a related field.

  • Minimum of 3 years’ experience in a customer-facing or service environment.

  • At least 2 years’ experience in managing people within branches, stores, or similar settings.

  • Strong understanding of sales and retail industry trends, including best practices in customer service and retail operations.

  • Team player with strong leadership potential and a proactive mindset

  • Honest, collaborative, and focused on continuous improvement

How to Apply

All candidates should apply online at the APPLY Button below.


Deadline: 30th October 2025

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