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Ticketing & Reservations Agent job at Uganda Airlines | Apply Now
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Ticketing & Reservations Agent job at Uganda Airlines
About the Organisation
Uganda Airlines is the national carrier of Uganda, with the mission to provide world-class air travel services that connect Uganda to the world while contributing to the economic development of the country. Since its revival in 2019 after a long hiatus, Uganda Airlines has earned recognition for its commitment to delivering quality, reliable, and affordable air travel within East Africa and beyond. Known for its professionalism and commitment to excellence, Uganda Airlines offers an inclusive and dynamic work environment, focusing on innovation, customer service, and employee development. The airline provides various job opportunities across a wide range of roles and is dedicated to fostering a culture of safety, integrity, and teamwork. W
ith a history rooted in the 1970s, Uganda Airlines has undergone significant transformation, becoming a modern and efficient operator with a fleet that includes state-of-the-art aircraft. The company’s business model combines passenger transport with cargo services, ensuring a comprehensive solution for its customers. While still growing, Uganda Airlines has an expanding reach, connecting Uganda to key global markets and enhancing tourism and trade. Its core values include safety, reliability, customer satisfaction, and sustainability, and it has a strong commitment to corporate social responsibility, particularly in promoting local communities and supporting environmental sustainability. For more information, visit www.ugandaairlines.com.
Entebbe, Uganda
Full Time
Job Title
Ticketing & Reservations Agent job at Uganda Airlines
Uganda Airlines
Job Description
Job Title: Ticketing & Reservations Agent (Fresher Diploma Jobs)
Organisation: Uganda Airlines
Duty Station: Entebbe, Uganda
Duties, Roles and Responsibilities
Make and confirm reservations for passengers.
Arrange reservations and itinerary using flight timetables, airline manuals, reference guides, and tariff books.
Perform a proper flight firming check to maximize flight utilization and reduce No-shows.
Assist passengers with complaints and other concerns.
Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
Advise passengers on changes in flight schedules, cancellations or confirm reservations.
Maintain inventory of available passenger space on flights.
Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
Ensure that the sales report is closed on time.
Promote Uganda Airlines product to generate revenue.
Record and process reservations made by phone / fax / e-mail; action telex messages and authorities.
Assist travel agents with seat confirmations, upgrade/ downgrade proposals.
Handle Miscellaneous Charges Order (MCO’s) and refunds, process lost and time barred tickets.
Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
Assist respond to any emergency or a major operational disruption affecting the Airlines operations
Other duties and responsibilities as requested by Management.
Qualifications, Education and Competencies
Certificate in IATA
Diploma in sales and marketing will be of added advantage.
Detailed knowledge of computer Reservation Systems and IATA processes an added advantage.
High level of computer proficiency
A minimum 2 years work experience will be added advantage.
A sound understanding of mathematics and world geography
Customer focused and hospitable.
Integrity.
Team player.
Proactive/results orientated.
Warm, friendly, Self-motivated, pleasant & presentable.
Good communication and intrapersonal skills.
Resilient.
How to Apply
All candidates who wish to join Uganda Airlines in this capacity should apply online at the APPLY Button below.
Deadline: 16th September 2025