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About the Organisation
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.
Third Party Team Leader - Market Research, Business Intelligence (Contract) job at MTN Uganda | Apply Now
Kampala, Uganda
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Third Party Team Leader - Market Research, Business Intelligence (Contract) job at MTN Uganda
Full Time
Deadline:
7 Mar 2025
Job Title
Third Party Team Leader - Market Research, Business Intelligence (Contract) job at MTN Uganda
MTN Uganda
Job Description
Job Title: Third Party Team Leader - Market Research, Business Intelligence (Contract)
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Team Leader – Market Research
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates who wish to join MTN Uganda in this capacity should apply online at the Apply Button below.
Deadline: 7th March 2025
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Participate in market research activities as required such as research questionnaire development, survey-agent preparations, data quality checks, data analysis and reporting.
Prepare research reports as and when required
Provide coaching and support to the research assistants; developing them to ensure that they achieve their full potential.
Perform Quality checks and implement measures to improve performance levels and meet objectives
Submit reports on performance of the assigned market research assistants/agents.
Audit research assistants’ system access and activities that are risk prone
Monitor research assistants’ activities and provide real time feedback
To implement motivational programs to keep morale and retention high.
Participate in the Market Research & Insights special projects as required.
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INDUSTRIAL
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RESIDENTIAL
Bachelor’s degree in marketing, Social Sciences, Statistics or any related course
Work Experience
2 – 3 years’ experience in a call centre environment
Attributes and Skills Necessary Skills:
High Level of Computer literacy, Telecommunications industry trends, best practice customer service/ principles.
Proficient with MS Office application especially Excel and Power Point
Proficient in Data Analysis
Telecommunications industry trends.
Risk Management
General Technical knowledge of handsets and connectivity
Behavior Attributes
Good Communication skills
Interpersonal skills
Team player
Troubleshooting & Problem-solving skills
Coordination Techniques
Interpersonal skills.
Telephone etiquette
Enthusiastic, upbeat personality; mature, professional demeanor
Negotiation skills
Commitment to quality, customer service and high performance
