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About the Organisation
Tele Collections Officer job at Standard Chartered Bank | Apply Now
Kampala, Uganda
Standard Chartered Bank is a leading international banking group with a strong presence in over 50 markets, committed to driving commerce and prosperity through innovative financial solutions and sustainable growth. With a history dating back to 1853, the bank has built a global reputation for excellence, earning recognition for its commitment to responsible banking, diversity, and inclusion.
It fosters a collaborative and inclusive work culture, offering employees opportunities for career growth, flexible work arrangements, and a purpose-driven environment that prioritizes integrity and innovation. Standard Chartered provides a wide range of career opportunities across retail, corporate, and investment banking, leveraging cutting-edge digital solutions to enhance customer experiences and financial accessibility.
The bank continuously evolves by integrating fintech innovations, artificial intelligence, and blockchain solutions into its business model to remain at the forefront of the banking industry. With a workforce of over 80,000 employees and a network spanning Asia, Africa, the Middle East, Europe, and the Americas, Standard Chartered upholds core values of integrity, responsibility, innovation, and collaboration.
Actively engaged in corporate social responsibility, the bank champions financial inclusion, environmental sustainability, and community investment initiatives such as Futuremakers, which empowers young people through education and employment opportunities. For more information, visit their official website at www.sc.com.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Tele Collections Officer job at Standard Chartered Bank
Full Time
Deadline:
1 Aug 2025
Job Title
Tele Collections Officer job at Standard Chartered Bank
Standard Chartered Bank
Job Description
Job Title: Tele Collections Officer
Organization: Standard Chartered Bank
Job ID: 34216
Location: Kampala, UG
Job Summary:
Standard Chartered Bank is seeking a motivated and detail-oriented Tele Collections Officer to join its collections team. In this role, you will be responsible for managing overdue accounts, engaging customers to establish repayment plans, and ensuring collections targets are consistently met while maintaining compliance with regulatory and operational risk frameworks.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Monitor daily account activity of live customers and analyze delinquency trends
Contact customers (individuals and businesses) to negotiate and agree on repayment plans
Escalate unusual account behavior or risks to the Team Leader or Collections Head
Achieve and exceed monthly collection targets, both individually and as part of the team
Ensure all collections activities adhere to operational risk and compliance requirements
Support Relationship Managers (RMs) by reviewing employer performance and suggesting action plans
Maintain high service levels for internal and external clients, resolving complaints as needed
Ensure strict confidentiality and proper handling of customer data
Coordinate with the operations team to ensure timely updates of customer payments
Identify, escalate, and assist in resolving issues related to risk, compliance, and conduct
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Skills & Experience:
Solid understanding of bank collections processes
Strong payment negotiation and interpersonal skills
Ability to manage time effectively and meet deadlines under pressure
Proficient in customer engagement and complaint resolution
Qualifications:
Bachelor’s degree from a recognized university
Experience in banking, credit, or collections is an added advantage
