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Job Summary

Job Title:
Tele Collections Officer
Employer:
Standard Chartered Bank
Location:
Country:
Uganda
Contract Type:
Full Time
Job Category:
Bank Jobs
Number of Positions:
1
Deadline:
Friday, 1 August 2025

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About the Organisation

Tele Collections Officer job at Standard Chartered Bank | Apply Now

Kampala, Uganda

Standard Chartered Bank is a leading international banking group with a strong presence in over 50 markets, committed to driving commerce and prosperity through innovative financial solutions and sustainable growth. With a history dating back to 1853, the bank has built a global reputation for excellence, earning recognition for its commitment to responsible banking, diversity, and inclusion.

It fosters a collaborative and inclusive work culture, offering employees opportunities for career growth, flexible work arrangements, and a purpose-driven environment that prioritizes integrity and innovation. Standard Chartered provides a wide range of career opportunities across retail, corporate, and investment banking, leveraging cutting-edge digital solutions to enhance customer experiences and financial accessibility.

The bank continuously evolves by integrating fintech innovations, artificial intelligence, and blockchain solutions into its business model to remain at the forefront of the banking industry. With a workforce of over 80,000 employees and a network spanning Asia, Africa, the Middle East, Europe, and the Americas, Standard Chartered upholds core values of integrity, responsibility, innovation, and collaboration.

Actively engaged in corporate social responsibility, the bank champions financial inclusion, environmental sustainability, and community investment initiatives such as Futuremakers, which empowers young people through education and employment opportunities. For more information, visit their official website at www.sc.com.

Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Tele Collections Officer job at Standard Chartered Bank

Full Time

Deadline: 

1 Aug 2025

Job Title

Tele Collections Officer job at Standard Chartered Bank

Standard Chartered Bank

Job Description

Job Title: Tele Collections Officer

Organization: Standard Chartered Bank

Job ID: 34216

Location: Kampala, UG


Job Summary:

Standard Chartered Bank is seeking a motivated and detail-oriented Tele Collections Officer to join its collections team. In this role, you will be responsible for managing overdue accounts, engaging customers to establish repayment plans, and ensuring collections targets are consistently met while maintaining compliance with regulatory and operational risk frameworks.

Duties, Roles and Responsibilities

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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How to Apply

  • Monitor daily account activity of live customers and analyze delinquency trends

  • Contact customers (individuals and businesses) to negotiate and agree on repayment plans

  • Escalate unusual account behavior or risks to the Team Leader or Collections Head

  • Achieve and exceed monthly collection targets, both individually and as part of the team

  • Ensure all collections activities adhere to operational risk and compliance requirements

  • Support Relationship Managers (RMs) by reviewing employer performance and suggesting action plans

  • Maintain high service levels for internal and external clients, resolving complaints as needed

  • Ensure strict confidentiality and proper handling of customer data

  • Coordinate with the operations team to ensure timely updates of customer payments

  • Identify, escalate, and assist in resolving issues related to risk, compliance, and conduct

Tele Collections Officer job at Standard Chartered Bank

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Skills & Experience:

  • Solid understanding of bank collections processes

  • Strong payment negotiation and interpersonal skills

  • Ability to manage time effectively and meet deadlines under pressure

  • Proficient in customer engagement and complaint resolution

Qualifications:

  • Bachelor’s degree from a recognized university

  • Experience in banking, credit, or collections is an added advantage

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