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Technical Support Specialist Job at The Philip Patman Company
The Philip Patman Company
Job Description
The Philip Patman Company is seeking an IT Technical Support professional for a contract-based, remote position. In this role, you will be responsible for providing technical assistance, troubleshooting software and hardware issues, and ensuring seamless functionality of IT systems.
Duties, Roles and Responsibilities
- Handling customer technical support cases through phone and email submission
- Updating the company website with tech tips and brief documents
- Evaluating system potential through assessing compatibility of new programs with existing programs
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
- Maintaining system functionality by testing computer components
- Maintain client confidence by keeping their information confidential
- Preparing reference material for users by drafting operation instructions
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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