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Full-time
Logistics Co-Ordinator Job at Astral Foods Ltd
Astral Foods Ltd
Job Description
Astral Foods Ltd is looking for a Logistics Co-Ordinator to join their operations in Johannesburg. This role involves managing transport and fleet logistics, facilitating customer service communications, and overseeing inventory claims coordination to ensure efficient delivery schedules.
Duties, Roles and Responsibilities
- Carrier Liaison: Maintain a close working relationship with Hestony and other third-party logistics providers to ensure delivery windows are met.
- Arrival Tracking: Monitor truck movements to ensure on-time offloading at customer sites; proactively assist sales representatives when stores refuse or delay offloading.
- Issue Resolution: Log and resolve weighbridge queries regarding overloaded vehicles to ensure legal compliance and safety.
- Logistics Reporting: Provide daily updates to the Logistics and Debtors departments regarding re-routes, ensuring all necessary paperwork and invoice adjustments are submitted accurately.
- Proactive Notification: Directly contact customers regarding delivery delays, non-shipments, or stock shortages, providing clear reasons and revised ETAs.
- Stakeholder Support: Act as the central point of contact for sales reps and customers regarding truck details and real-time arrival estimates.
- Client Specific Reporting: Manage specialized reporting requirements for key accounts (e.g., daily delivery status updates for Vector).
- Discrepancy Management: Report "short-supplied" or "missing" stock immediately to the Logistics team for investigation and feedback.
- Damage Control: Coordinate with the Complaints Department to report damaged stock; ensure all required evidence (photos, pallet numbers, and batch details) is collected for claims processing.
- Sales Integration: Work "hand-in-hand" with the sales team to align delivery priorities with customer needs.
- Professional Call Handling: Manage incoming inquiries with high professional standards, ensuring accurate message-taking and swift problem resolution.
- Documentation: Maintain organized records of all logistics-related queries, re-routes, and delivery discrepancies.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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