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Technical Assistant L1 job at Nexio | Apply Now
Bellville, Cape Town, South Africa
Full Time
Are you looking for IT jobs in South Africa 2025 today? then you might be interested in Technical Assistant L1 job at Nexio
About the Organisation
Nexio is a leading Information Technology and Services company focused on delivering transformative digital solutions across various industries. With a strong emphasis on innovation, customer service, and operational excellence, Nexio is committed to enabling business success through technology.
Job Title
Technical Assistant L1 job at Nexio
Nexio
Job Description
The Level 1 Technical Assistant role is a 12-month contract designed for individuals entering the IT or telecommunications industry. The position involves real-time monitoring of network alarms and incidents, ensuring prompt logging and escalation of issues, and supporting the field services team. Working within the Network Management Centre, Technical Assistants will be trained in fault and incident management processes and gain exposure to the operational backbone of telecommunications service delivery. The role requires flexibility, teamwork, and a willingness to work shifts, including after-hours, weekends, and public holidays.
Duties, Roles and Responsibilities
Monitor network alarms in real-time
Log incidents promptly upon receiving alarms
Escalate incidents to appropriate resolution teams in a timely manner
Facilitate and track field service activities via the trouble ticketing system
Close and manage incidents following the fault management procedure
Understand and work in alignment with key performance indicators (KPIs)
Respond to a defined percentage of voice calls and emails within set service times
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Educational Requirements:
Matric/Grade 12 or NQF Level 4 (Essential)
IT or Telecommunications certifications (Advantageous)
Experience:
Basic IT or telecommunications knowledge (Advantageous)
Experience in a call center or service desk environment (Advantageous)
Skills and Competencies:
Strong logical thinking and communication skills
Self-driven with a proactive learning attitude
Effective under pressure and time constraints
Strong interpersonal and teamwork abilities
Excellent verbal and written communication skills
Good time management, motivation, and judgment
Special Requirements:
Willingness to work shifts in a 24/7 operational environment
Ability to travel to sites during after-hours, weekends, and public holidays
Flexibility to work under different reporting lines as per operational needs
How to Apply
ONLY ONLINE APPLICATIONS:
Interested candidates are advised that all applications should be submitted online;
To apply please click the “Apply” button below.
