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Supervisor – Connect Store job at MTN Uganda | Apply Now
Kampala, Uganda
Full Time
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Supervisor – Connect Store job at MTN Uganda
About the Organisation
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
Job Title
Supervisor – Connect Store job at MTN Uganda
MTN Uganda
Job Description
Job Title: Supervisor – Connect Store
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Manager – Service Center Operations
Duties, Roles and Responsibilities
Drive and ensure effective implementation of Customer Experience plans/ projects in the branch
Drive and effectively run daily debrief sessions
Ensure target achievement of all sales teams & NPS in the branch / store
Efficiently manage assigned store / branch and ensure complaints, problems and requests are resolved per agreed timelines
Prepare weekly stock monitoring sheets
Prepare weekly reports (CLF, Inventory, Sales, Performance Management)
Drive and support all companywide business initiatives in the assigned branch / store
Plan workloads and rota for the team
Ensure prompt settlement of branch bills by MTN where applicable
Coach to ensure right behaviours are lived for Closed Loop Feedback
Perform relevant duties that may be assigned by the SCOM / Regional Manager
Liaise with other stakeholders to achieve business objectives
Management of frontline staff & Third-Party agents in the branch
Manage wait time and transactional time in the branch per service level agreement
To manage relationships and nurture synergies with the supporting business units
Manage the Connect Store and ensure alignment to High Value Customer strategies or alignment to High Value Customer corridors.
Implement appropriate strategies to manage risk within the Company risk appetite parameters.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.
Experience:
At least 4 years’ experience in a service environment
Good knowledge of sales and retail Industry trends, best practice retail and service principles.
Training:
Sales and Customer Service.
Introductory Project Management
Report Writing.
Skills/Physical Competencies:
Customer Care Principles & Techniques
Computer Skills
Stress Management
Problem Solving, Flexibility
Communication Skills
Coordinating Techniques
Interpersonal skills
NB: Female applicants are strongly encouraged to apply. In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
How to Apply
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the APPY Button below.
Deadline: 6th June 2025
