Specialist - Fraud & Forensics job at MTN | Apply Now

• Proactive Fraud risk management

• Oversight of fraud detection and prevention controls performed by 1st line business functions to ensure effectiveness and adequacy.

• Fraud risk assessments to test the effectiveness of existing controls and to implement improvements with respective business risk owners.

• Managing fraud risk escalations by the monitoring team and the customer facing teams through contacting deeper investigations/analysis and implementing corrective actions.

• Maintenance of an up-to-date Fraud risk register covering all fraud risks.

• Use of analytics and business intelligence to drive implementation of risk-based limits.

• Coordinating monthly fraud steerco engagements with cross functional teams in Fintech and GSM to drive improvements arising from investigations.

• Liaison with assurance functions including transaction monitoring, Internal controls, Internal Audit, revenue assurance to continuously improve internal controls.

• Implementing fraud training and awareness programs covering all staff, Agents, Partners and, the public in partnership with Regulators and industry players.

• Active collaboration with key industry stakeholders to manage financial crime. This will include information sharing with Regulators, Industry players and Security agencies.

• Reactive Fraud risk management

• Managing the whistleblower functionality.

• Managing investigations around sensitive fraud, theft and corruption cases relating to internal staff. The role will also review escalations relating to significant consumer, partner, and agent fraud.

• Ensuring confidentially and independence during investigations.

• Coordinating with the security function and law enforcement agencies during fraud investigations.

• Performing the task of an expert witness in disciplinary and criminal matters.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Successful execution of Fraud Risk Management strategy/methodology

• Effective oversight of implementation of the BOU cyber security guidelines.

• Stakeholder engagement (Internal and external)

• Timely reporting to support decision making.