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Full-time
Shop Supervisor – Consumer Job at Biyinzika Poultry
Biyinzika Poultry
Job Description
The Shop Supervisor – Consumer at Biyinzika Poultry is responsible for selling and marketing all company products while maintaining a positive public image. The position involves managing shop operations, achieving sales targets, and ensuring stock is managed according to company SOPs. The role requires a professional approach to customer service and effective team supervision.
Duties, Roles and Responsibilities
- Management of all the FMCG products sold at the Shop (Dressed chicken and all related products
- Ensure achieving of daily sales targets of all products at the shop
- Ensure communicating correct price and product specifications to customers
- Ensure professional approach to customer interface.
- Coordinate and ensure reconciling deliveries of products to customers in case of bulk buyers.
- Order Dressed chicken and related products on time and follow up on phone to ensure your order is processed by the sales clerk at the abattoir
- Control and manage stock as prescribed by the Company’s SOP’s.
- Ensure a clean and tidy environment at the Shop at all times.
- Ensuring timely banking of Cash Collections for all the sales made
- Daily Cash reconciliation of the sold stock and reporting to the Sales Manager and Sales Officer on a daily basis.
- Market Company products & safeguarding the Company’s Image in the Community.
- Review cash sales against targeted sales and plan for achieving over and above the set target
- Provision of effective and efficient support to the customers
- Receiving complaints from Customers and quickly resolving them at Shop level, Issues beyond your capacity can be forwarded to the Sales Manager or Sales Officer for further consultations
- Dealing with customers efficiently in a professional, courteous and cordial manner giving them correct information about our products to enable them make an informed decision.
- Train and support new staff.
- Provision of support/orientation to new staff.
- Maintain proper and effective communication, reporting, documentation and records system at the Shop.
- Prepare and submit daily, monthly, quarterly and annual reports i.e., monthly sales and receivables
- Support the stock taking and inventory management processes.
- Report immediately any shortages, losses or any other problems to your line manager.
- Correctly filling out paperwork including, Daily Cash Reports and sales Summary Reports among others and submitting this information to the Sales Manager.
- Responsible for all Human Resource related issues for the staff of the Shop and seek support from the HR office when required
- Effective supervision of staff at the Shop
- Appraise performance of staff at the Shop.
- Any other duties as assigned by management from time to time.
- Petty cash management
- Bank daily cash sales collection
- Daily sales are posted
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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