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Full-time
Inbound Telesales Representative Job at KOPA
KOPA
Job Description
We are currently hiring a Telesales Representative - Inbound Voice to be the trusted voice that helps Ugandan customers unlock life-changing products through M-KOPA. You will handle meaningful conversations daily, upgrading customers to new devices, troubleshooting challenges, and introducing products that genuinely transform lives.
Duties, Roles and Responsibilities
- Upgrading existing customers on the system efficiently helping them access better products as they complete their payment journeys
- Allocating phones to customers within agreed turnaround times (TAT), ensuring they get their devices quickly
- Answer Rate Excellence
- Ensuring answer rate standards are consistently met—being there when customers need you
- Resolving phone payment issues for customers with patience and clarity
- Guiding customers on how to navigate the M-KOPA App—empowering them to self-serve in the future
- Maintaining adherence to quality standards at all times—every interaction reflects M-KOPA's values
- Offering first-call resolution (FCR) to customer issues—solving problems completely, not partially
- Addressing telesales product-related issues through the Task Manager Queue
- Managing escalations to telesales outbound teams when needed
- Pitching current M-KOPA products to both existing and new interested customers—matching products to real needs, not just pushing sales
- Advising customers on how to access cash loans through the M-KOPA App—opening doors to financial flexibility
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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