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About the Organisation
Several Collection Call Centre Agents jobs at Tugende | Apply Now
Tugende is a pioneering social enterprise committed to empowering micro-entrepreneurs across Africa through asset financing, financial education, and support services that enable long-term ownership and economic independence. Founded in 2012 in Uganda, Tugende has earned widespread recognition for its innovative lease-to-own model, particularly among motorcycle taxi (boda boda) riders, and has since expanded to serve clients in diverse sectors including agriculture and small business. The company is celebrated for its positive impact, client-centered approach, and integrity-driven operations, winning numerous accolades for advancing financial inclusion.
Tugende fosters a dynamic and inclusive work culture that values purpose, professional development, and collaborative innovation, offering meaningful job opportunities with flexible arrangements that support employee well-being and growth. With a rapidly growing presence in Uganda and Kenya, and ambitions for broader regional expansion, Tugende leverages digital tools and data-driven insights to scale its reach while maintaining personalized client relationships. Anchored in core values of empowerment, trust, innovation, and resilience, Tugende integrates CSR through community engagement, road safety training, and environmental sustainability initiatives. Learn more at www.tugende.com.
Are you looking for Accounting jobs in Uganda 2025 today? then you might be interested in Several Collection Call Centre Agents jobs at Tugende
Full Time
Deadline:
30 Jun 2025
Job Title
Several Collection Call Centre Agents jobs at Tugende
Tugende
Job Description
Job Title: Collection Call Centre Agents (Several Jobs)
Organisation: Tugende
Duty Location: Headquarters, Kampala, Uganda
Application Opening: 05th June 2025
Application Deadline: 30th June 2025
The Collection Call Centre Agent at Tugende, will be responsible for managing and recovering outstanding debts from customers. This role involves contacting delinquent accounts, negotiating payment plans and ensuring that collection processes comply with legal and company policies. Work to resolve payment issues, provide exceptional customer service and achieve collection targets while maintaining a professional and empathetic approach.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates who meet the above requirements should follow the APPLY Button Below and Apply;
Deadline: 30th June 2025
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How to Apply
Account Management: Monitor and manage assigned accounts to identify overdue payments.
Customer Contact: Initiate contact with borrowers via phone, email, or mail to discuss their accounts and arrange repayment plans.
Negotiation: Negotiate repayment terms and schedules with borrowers to ensure timely debt recovery.
Payment Processing: Facilitate the processing of payments and update account records accordingly.
Record Keeping: Maintain accurate and detailed records of all collections activities and communications.
Reporting: Prepare and submit regular reports on collections activities, outstanding debts, and recovery performance.
Compliance: Ensure all collections activities comply with internal policies and relevant legal and regulatory requirements.
Collaboration: Work closely with the underwriting team and other departments to resolve issues related to loan repayment.
Customer Service: Provide excellent customer service by addressing borrower inquiries and concerns professionally and empathetically.
Continuous Improvement: Identify and recommend improvements to the collections process and strategies to enhance recovery rates.
SERVICES
COMMERCIAL
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INDUSTRIAL
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RESIDENTIAL
Diploma/Bachelor’s degree in Accounting, Admin, or a related field.
Experience working in a call centre and managing customer relationships.
At least 1 years of experience in loan management, credit analysis, accounting, or underwriting.
Excellent communication and interpersonal skills.
Familiarity with lending products, financial services and CRM software.
Personal Attributes and Abilities:
Analytical Acumen: Exceptional ability to analyse financial data and trends to make informed decisions and implement effective policies.
Communication Excellence: Superior communication skills, capable of effectively articulating complex concepts to diverse audiences, including senior management and non-technical staff.
Adaptability and Innovation: Agile in adapting to change and innovative in using technological solutions to enhance business processes.
Ethical Integrity: Unwavering commitment to ethical standards and the ability to maintain confidentiality and integrity in dealing with sensitive financial information.
