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About the Organisation
Servicing & Transacting Officer job at Standard Chartered Bank | Apply Now
Kampala, Uganda
Standard Chartered Bank is a leading international banking group with a strong presence in over 50 markets, committed to driving commerce and prosperity through innovative financial solutions and sustainable growth. With a history dating back to 1853, the bank has built a global reputation for excellence, earning recognition for its commitment to responsible banking, diversity, and inclusion.
It fosters a collaborative and inclusive work culture, offering employees opportunities for career growth, flexible work arrangements, and a purpose-driven environment that prioritizes integrity and innovation. Standard Chartered provides a wide range of career opportunities across retail, corporate, and investment banking, leveraging cutting-edge digital solutions to enhance customer experiences and financial accessibility.
The bank continuously evolves by integrating fintech innovations, artificial intelligence, and blockchain solutions into its business model to remain at the forefront of the banking industry. With a workforce of over 80,000 employees and a network spanning Asia, Africa, the Middle East, Europe, and the Americas, Standard Chartered upholds core values of integrity, responsibility, innovation, and collaboration.
Actively engaged in corporate social responsibility, the bank champions financial inclusion, environmental sustainability, and community investment initiatives such as Futuremakers, which empowers young people through education and employment opportunities. For more information, visit their official website at www.sc.com.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Servicing & Transacting Officer job at Standard Chartered Bank
Full Time
Deadline:
14 Aug 2025
Job Title
Servicing & Transacting Officer job at Standard Chartered Bank
Standard Chartered Bank
Job Description
Job Title: Servicing & Transacting Officer (Fresher Jobs)
Organisation: Standard Chartered Bank
Duty Station: Kampala, Uganda
We are seeking a detail-oriented professional to oversee the full lifecycle of debit card processing and documentation management within our Retail and Wealth Banking Operations. This role is responsible for ensuring accurate card personalization, timely dispatch, and efficient management of client mandates and internal records, all in compliance with regulatory and internal standards. The position also involves close coordination with internal teams and third-party vendors to deliver high-quality, timely client services.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates who wish to join Standard Chartered Bank should apply online at the APPLY Button below.
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Operational Duties
Manage debit card issuance, reissuance, and associated static data updates.
Handle dormant and unclaimed card processes and oversee mandate documentation.
Maintain accurate filing, retrieval, and archiving of client and internal documents.
Support additional operational tasks as assigned.
Risk Management
Implement and uphold operational risk controls in client servicing and transaction processes.
Collaborate with relevant teams to address and escalate risk incidents and ensure compliance with regulatory requirements.
Work with Country and Regional Chief Operating Officers and Retail Banking Operations teams to mitigate risk and avoid audit issues or financial losses.
Ensure alignment with the Operational Risk Framework and Business Risk Management standards.
Regulatory & Conduct
Adhere to the Group’s Code of Conduct and uphold ethical standards in all processes.
Ensure compliance with all applicable laws, guidelines, and internal policies.
Actively identify, escalate, and resolve risk and compliance concerns.
Promote the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; and The Right Environment.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s Degree in a relevant field
Fluency in English
Skills and Experience
Proficient in data entry, documentation control, and Microsoft Office tools (Excel, Word, PowerPoint)
Knowledge of banking policies, standards, and regulatory compliance
Strong communication, interpersonal, and collaboration skills
Ability to multitask, manage pressure, and resolve client or vendor concerns
Detail-oriented with strong reporting and problem-solving abilities
Able to detect and escalate suspicious or out-of-norm activities
