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Service Center Support Officer Jobs– M-KOPA | Apply Now
Kampala, Uganda
M-KOPA, established in 2010, is a London-based fintech company operating in Kenya, Uganda, Nigeria, Ghana, and South Africa. Its mission is to provide affordable access to essential products and services through innovative financing models, combining digital micropayments with GSM connectivity. M-KOPA has earned recognition for its impact, including being listed in the Financial Times' "Africa's Fastest Growing Companies" rankings in 2022, 2023, and 2024, and being named in the TIME100 Most Influential Companies list in 2023 and 2024.
The company fosters a dynamic work culture that emphasizes innovation and employee growth, offering opportunities across various departments. As of 2024, M-KOPA has extended over $1.5 billion in credit to more than 5 million customers and employs over 3,000 staff members, with 30,000 sales agents across its markets. Its business model focuses on accessible financing for smartphones and digital services, utilizing daily repayment plans that align with customers' income patterns. M-KOPA's core values include customer-centricity, innovation, and financial inclusion.
The company actively engages in corporate social responsibility initiatives aimed at empowering underserved communities. For more information, visit their official website at www.m-kopa.com.
Are you looking for Management Jobs in Uganda 2024? If yes, then you might be interested in Service Center Support Officer Jobs– M-KOPA
Full-time
Deadline:
29 Aug 2024
Service Center Support Officer Jobs– M-KOPA
M-KOPA
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Summary: Join us as a Service Center Support Officer today and be at the forefront of delivering exceptional service and support within our company!
If you’re ready to contribute your skills and join a team where your efforts truly make a difference, step into the role of Service Center Support Officer today!
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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Stock Allocation/Reallocation: Allocate and reallocate stock in the system as per requests received via email, ensuring that the process adheres to established service-level agreements.
Stock Tracking: Update the stock in transit tracker upon the receipt of stock in the system to maintain real-time visibility into stock movement.
Serial Mismatch Handling: Address and resolve serial mismatches that occur in the system, ensuring that stock records are accurate and discrepancies are promptly resolved.
Stock Reconciliation: Conduct daily opening stock reconciliations and end-of-month reconciliations for all Mkopa outlets, ensuring that stock levels are accurately reflected on the system.
Stock allocation/reallocations on system: System allocation of stock from one Direct Sales Representative to another following the requests shared on email.
Team Support: Collaborate effectively with team members to meet and exceed service-level agreements in a fast-paced environment. Provide support and assistance to colleagues as needed.
Process Adherence: Strictly adhere to established policies and procedures, such as the min-max policy and ID verifications, during stock reallocation. Ensure that all stock is received and all related tickets are resolved comprehensively. Maintain and update stock reconciliation trackers to ensure data accuracy.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
At least 1 years of experience in customer care or sales, preferably in a phone-selling company
Bachelor or diploma degree in any related field
You might be a good fit if:
You have the ability to work effectively in a fast-paced environment and as part of a team
You are an agent of change
You have a strong attention to detail
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
