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About the Organisation
Service Center Advisor job at Exquisite Solution | Apply Now
Soroti, Uganda
Exquisite Solution Limited, established in 2006, is a premier Business Process Outsourcing (BPO) company headquartered in Kampala, Uganda, with additional offices in England and across the region. The company is dedicated to delivering a comprehensive range of professional services, including Human Resources Consulting, Payroll Management, Administrative Support, Executive Search, Corporate and Personal Development Training, and HR Compliance Audits.
Renowned for its innovation, passion, and unmatched professionalism, Exquisite Solution has built a strong reputation in the industry. The organization fosters a dynamic and inclusive work culture, offering employees opportunities for growth and development in various professional fields. Regularly, Exquisite Solution announces job openings across multiple departments, providing flexible work arrangements to accommodate diverse professional needs.
Since its inception, the company has evolved by integrating cutting-edge technology and client-centric approaches into its business model, ensuring tailored and effective solutions for clients. Operating with a dedicated team of over 1,000 employees, Exquisite Solution has expanded its reach to serve clients both locally and internationally. The company's core values include innovation, integrity, and excellence. Through its corporate social responsibility initiatives, Exquisite Solution actively contributes to community development and social welfare programs. For more information, visit their official website at https://exquisitesolution.com
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Service Center Advisor job at Exquisite Solution
Full Time
Job Title
Service Center Advisor job at Exquisite Solution
Exquisite Solution
Job Description
Job Title: Service Center Advisor (Fresher Customer Service Jobs)
Organisation: Exquisite Solution
Job Location: Soroti, Uganda
Job Summary:
Exquisite Solution Limited, a top HR recruitment firm, is hiring a Service Centre Advisor for a leading telecom client. The role involves delivering excellent customer service, resolving customer issues, and supporting day-to-day service centre operations. The ideal candidate must be fluent in English and able to communicate in Ateso and Kumam offering strong engagement across diverse customer groups. Experience in maintaining service standards and coordinating with internal and third-party teams is essential
How to Apply
Duties, Roles and Responsibilities
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Go to the "Jobs" tab
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Read the detailed job description
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Track progress under "My Applications" tab
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All candidates should apply online at the APPLY Button below.
Deadline: 30th October 2025
Deliver prompt, professional, and courteous service to all customers.
Address queries, complaints, and service requests efficiently.
Educate customers about available products and services, ensuring they make informed decisions.
Resolve routine and moderately complex issues using defined procedures.
Escalate non-standard problems appropriately for guidance.
Assist the Service Centre Manager in daily branch operations, process management, and ensuring compliance with company policies.
Coordinate and oversee third-party staff to ensure high-quality service delivery.
Support team debriefs and reinforce performance expectations.
Implement and maintain dual control procedures to safeguard operational integrity.
Monitor for potential fraud or irregularities and escalate as needed.
Manage peak periods and high-traffic situations effectively to minimize service delays and ensure smooth operations.
Liaise with internal departments such as Sales, IT, HR, Finance, and Marketing to support branch-level business initiatives.
Build and maintain effective relationships with store partners, external vendors, and internal teams to ensure aligned service delivery.
Promote high service standards across teams, foster a positive and disciplined team environment, and contribute to ongoing service enhancements
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business Administration, Social Sciences, or a related field
Minimum 3 years’ experience in a customer-facing or service environment
Strong knowledge of retail operations and customer service standards
Proven ability to deliver excellent customer service and drive results
Skilled in sales engagement, operations management, and data interpretation
Adaptable, quick to learn, and works well independently
Excellent communication and interpersonal skills
Team player with strong leadership potential and a proactive mindset
Honest, collaborative, and focused on continuous improvement
