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About the Organisation
Senior IT Assistant job at United Nations High Commissioner for Refugees (UNHCR) | Apply Now
Kampala, Uganda
The United Nations High Commissioner for Refugees (UNHCR) is a global organization founded in 1950 with the mission to safeguard the rights and well-being of refugees, displaced persons, and stateless individuals, ensuring they receive protection, assistance, and a path to durable solutions. Widely regarded for its humanitarian leadership, UNHCR has earned international recognition for its tireless efforts in responding to crises, advocating for refugee rights, and promoting solutions for displacement through resettlement, repatriation, and local integration.
Operating in over 130 countries, the organization fosters a diverse and inclusive work culture that prioritizes innovation, collaboration, and professional development, offering employees opportunities for impactful careers in a flexible work environment with both field-based and remote work arrangements. UNHCR has evolved over the years to adapt to the growing challenges of forced migration, integrating cutting-edge technologies and community-centered approaches into its operations.
With a vast operational reach, the organization is a global leader in crisis management, addressing complex issues like conflict, climate change, and human rights violations. UNHCR's core values of integrity, professionalism, respect for diversity, and accountability guide its work, with a strong commitment to corporate social responsibility reflected in its advocacy for climate justice, gender equality, and the protection of vulnerable populations. For more information, visit www.unhcr.org.
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in Senior IT Assistant job at United Nations High Commissioner for Refugees (UNHCR)
Full Time
Deadline:
20 Nov 2025
Job Title
Senior IT Assistant job at United Nations High Commissioner for Refugees (UNHCR)
United Nations High Commissioner for Refugees (UNHCR)
Job Description
Job Title: Senior IT Assistant (UN Jobs)
Organisation: United Nations High Commissioner for Refugees (UNHCR)
Duty Station: Kampala, Uganda
Job Summary: The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All interested Ugandan nationals who wish to join the United Nations High Commissioner for Refugees (UNHCR) in the aforementioned capacity are encouraged to click on the APPLY Button below and follow the application instructions after reviewing the job details
Deadline: 20th November 2025
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How to Apply
Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.
Carry out missions for new installations and routine maintenance tours of ICT equipment.
Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
Add and remove users from the Networks.
Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
Draft mails and memoranda on ICT matters.
Assist in the drafting of technical documentation on radio equipment operating procedures
Certify invoices and delivery notes and pass for payment.
Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
Carry out administrative duties, within the area of competence as assigned.
To decide on appropriate resolution to incidents.
Escalating incidents where they cannot be resolved at the office level.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Perform other related duties as required.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Years of Experience / Degree Level
For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable
Certificates and/or Licenses
Telecommunication Information Technology.
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Relevant experience in the ICT field.
Desirable
Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.
Functional Skills
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
