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Full-time
Technical Solutions Engineer Job at Faibanet
Faibanet
Job Description
Faibanet is seeking a Technical Solutions Engineer to bridge the critical gap between internal wholesale infrastructure, external partners, and enterprise retail clients. This role involves managing technical touchpoints across the client lifecycle, from solution design to incident management and security advisory.
Duties, Roles and Responsibilities
- Lead all technical presales engagements for enterprise prospects, designing tailored solutions that align with client business requirements.
- Develop compelling technical proposals, solution architectures, and Bill of Materials (BOMs) for enterprise deals, including solutions that incorporate services from external wholesale partners.
- Serve as the primary technical resource during RFP/RFQ processes, client presentations, and proof-of-concept engagements.
- Translate complex technical capabilities, whether delivered in-house or through partner networks, into clear, commercially relevant value propositions for enterprise buyers.
- Maintain awareness of the capabilities, product portfolios, and technical limitations of key wholesale partners to ensure solutions are accurately scoped and deliverable.
- Own and continuously improve the enterprise solutions catalogue, ensuring offerings remain competitive and market-relevant
- Provide expert security advisory services to enterprise clients, assessing risks, identifying vulnerabilities, and recommending appropriate controls, architectures, and technologies tailored to each client's environment and risk profile.
- Conduct structured security reviews and gap analyses for prospective and existing enterprise clients, producing clear findings reports with prioritised, actionable recommendations.
- Design and propose end-to-end enterprise security solutions drawing from a broad portfolio of technologies,
- Propose security solutions into each client's budget without compromising on core security outcomes. Where premium solutions exceed a client's budget, identify and present credible alternative solutions, including open-source, SME-grade, or channel-bundled options, that deliver equivalent protection for their threat profile.
- Develop tiered solution frameworks (e.g., Essential, Business, Enterprise) that give the sales team pre-validated options at multiple price points, enabling faster, more confident security conversations with clients across different budget brackets.
- Collaborate with clients and internal teams to develop phased security roadmaps that align with business growth and evolving risk exposure, ensuring clients are never over-committed beyond what their current environment requires.
- Act as the dedicated technical escalation point for enterprise clients experiencing service-affecting issues, sitting outside and above both the internal wholesale NOC and external wholesale partner support structures.
- Investigate and resolve incidents that fall outside NOC visibility, including client LAN issues, client-side configurations, partner demarcation disputes, and edge cases not reflected in upstream systems.
- Build and maintain clear escalation procedures covering all supply chain scenarios: internal wholesale faults, third-party wholesale partner faults, multi-vendor issues, and enterprise-layer issues.
- Manage escalations directly with external wholesale partner NOCs and account teams, holding them accountable to agreed SLAs and ensuring client-facing communication remains accurate and timely.
- Identify and document gaps in partner SLA coverage or technical accountability, and work with commercial and procurement teams to address these contractually.
- Liaise with the internal wholesale NOC and engineering teams to drive resolution of complex incidents, ensuring enterprise clients receive accurate, timely communication throughout.
- Maintain an incident log, root cause analysis (RCA) reports, and track recurring issues, whether internal or partner-originated, to identify and address systemic gaps.
- Serve as the primary technical interface between the retail enterprise division and all external wholesale partners supplying components of the enterprise service portfolio.
- Evaluate and onboard new wholesale partners from a technical standpoint, assessing their capabilities, support models, escalation paths, and service quality standards.
- Establish and maintain technical working relationships with partner NOC teams
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://hris.peoplehum.com/ehire/jobs/fe391912-25be-4fcd-8c36-40cf7ec087a9/1d6d7c5d-28d2-458c-8af8-c08a5cc35f46?source_name=LinkedIn&source_type=Social
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