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Business & Financial

• Minimise regulatory penalties by coordinating the timely identification, escalation, and remediation of regulatory gaps across all business units.
• Improve operational efficiency by streamlining compliance processes, reducing duplication, and enhancing timely execution of regulatory tasks and controls.
• Support business functions to meet their objectives through prompt compliance advisory, assessments, and participation in product and process reviews.
• Ensure timely response to queries or inquiries from other departments or branches
• Ensure timely response to regulatory and correspondent banking queries or inquiries
• Conduct consumer protection reviews in accordance with the Financial Consumer Protection Guidelines, ensuring fairness, transparency, and responsible customer engagement.
• Review complaints reports, websites, branch communication materials, and regulatory displays to ensure they comply with consumer protection standards.
• Promote customer protection by ensuring accurate reporting and compliance with FATCA and Common Reporting Standards.

Customer Centricity

• Provide advisory support to business units to ensure products, communications, and services reflect customer fairness and regulatory expectations.
• Lead compliance training programmes for departments and branches on key regulatory areas, including AML/CFT, Consumer Protection, FATCA/CRS, and internal compliance expectations.
• Strengthen compliance culture through monthly sensitization memos and ongoing engagement with staff at all levels.
• Track mandatory declarations such as Conflict of Interest and staff attestations to internal and industry codes of conduct to reinforce ethical behaviour and accountability.
• Monitor the Bank’s compliance with laws, regulations, directives through structured compliance reviews, branch visits, and departmental assessments.
• Track, coordinate, and ensure timely submission of all regulatory returns and reports across the Bank.
• Follow up on regulatory and audit examination findings to ensure timely closure and sustainable remediation of identified gaps.
• Track and oversee implementation of regulatory directives and internal corrective actions to maintain strong regulatory compliance.
• Maintain continuous surveillance of regulatory changes, laws, regulations, guidelines, directives—and ensure effective dissemination and implementation across relevant units.
• Maintain and update the Regulatory Universe, Compliance Risk Management Plans, and the Bank’s Obligations Register to ensure accuracy and support informed decision‑making.
• Conduct regulatory gap analyses on new or amended requirements to assess impact and guide business units in implementing necessary changes efficiently.
• Support the Financial Crime Compliance program of the Bank.

People (Capacity Building & Awareness)

• Lead compliance training programmes for departments and branches on key regulatory areas, including AML/CFT, Consumer Protection, FATCA/CRS, and internal compliance expectations.
• Strengthen compliance culture through monthly sensitization memos and ongoing engagement with staff at all levels.
• Track mandatory declarations such as Conflict of Interest and staff attestations to internal and industry codes of conduct to reinforce ethical behaviour and accountability.

Controls

• Monitor the Bank’s compliance with laws, regulations, directives through structured compliance reviews, branch visits, and departmental assessments.
• Track, coordinate, and ensure timely submission of all regulatory returns and reports across the Bank.
• Follow up on regulatory and audit examination findings to ensure timely closure and sustainable remediation of identified gaps.
• Track and oversee implementation of regulatory directives and internal corrective actions to maintain strong regulatory compliance.
• Maintain continuous surveillance of regulatory changes, laws, regulations, guidelines, directives—and ensure effective dissemination and implementation across relevant units.
• Maintain and update the Regulatory Universe, Compliance Risk Management Plans, and the Bank’s Obligations Register to ensure accuracy and support informed decision‑making.
• Conduct regulatory gap analyses on new or amended requirements to assess impact and guide business units in implementing necessary changes efficiently.
• Support the Financial Crime Compliance program of the Bank.

Must‑Win Battles

• Lead or support key compliance projects that drive the Bank’s strategic progress, such as major regulatory reforms, digital compliance transformation, enhanced consumer protection frameworks, and automation of compliance processes.
• Strengthen governance by reviewing management committee structures and Terms of Reference (TORs) to ensure alignment with regulatory standards and Group expectations.
• Enhance regulatory engagement by coordinating high‑quality reporting to regulators and governance committees and ensuring constructive and timely liaison with regulatory bodies.
• Drive initiatives that elevate the Bank’s compliance