Sales Executive job at Roofings Group | Apply Now

Answer customers' questions about products, prices, availability, and product uses.

Ensure that customers have been served excellently from the time of getting the order to the time of dispatch.

Quote prices by use of price list, credit or contract terms, and delivery dates.

Issue invoices and delivery notes for customers.

Follow up on customer production orders and ensure timely deliveries.

Convert all potential prospects from walk in customers to sales

Receive, record and forward customer complaints to management for corrective and preventive actions.

Provide outstanding customer service to improve customer satisfaction and relationship hence maintaining documentation to track customer requests and inquiries.

Receive sales orders from customers, confirm payment status and log in for production and delivery.

Keep customers informed on the status of their orders and availability of material thereby liaising with production teams on timelines to achieve the delivery.

Ensure speedy loading and delivery of customer orders by liaising with materials and dispatch team.

Follow up with Finance/Accounts for timely updates, funds confirmation and receipting as per requests sent.

Generate and share constructive ideas that may lead to improvement in the ordering process.

Follow up with the customers in case they are no longer coming to buy.

Share the payment details made by clients with accounts department to confirm the receipt of the same.

Any other responsibilities assigned to the job holder by the supervisor from time to time.