Regional Sales Manager - Albertine job at ABSA Bank | Apply Now

Business Management (50%)

• Drive and manage the delivery of a multi-channel sales and service strategy across the region to attract, grow and retain quality personal and SME business

• Optimize revenue streams and focus market management efforts to grow revenue

• Keep abreast of local market dynamics; identify changes, risks and opportunities

• Identify business opportunities and develop tactics to leverage them

• Measure, track and manage sales targets and budgets for the region

• Leverage sales leads in collaboration with various partners within the business

• Together with the RBB Manager Public Sector and Branch Managers, foster and build relationships with government and public sector

• Accompany the Branch Manager and sales team when calling on potentially lucrative new clients as well as top revenue generators

People Management (20%)

• Working with the branch managers and branch staff to achieve sales & service through in-branch business development activities and providing feedback to the branch managers on their sales performance.

• Work with Branch Managers to determine and manage Training Needs Analysis and Succession plans for own regions sales staff.

• Involved in the interview process for branch sales together with the branch manager.

• Work with Branch Managers to determine optimal number of sales staffs to deliver required branch sales target but also leverage existing branch catchment area sales opportunities.

• Plan and work with Branch Managers of own region to achieve required leave management for sales staff without impacting overall branch sales performance.

• Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.

• Motivate Sales staff and ensure they are recognized through the recognition schemes.

• Embed consistency in sales disciplines across the region to deliver required sales productivity per staff.

Customer Service (20%)

• Review monthly query and complaint trend analysis compiled by branch managers, as well as data provided by the Customer Contact Centre.

• Review branch action plans and provide advice on how to improve the service delivery.

• Drive service excellence in the region by planning, continuous monitoring, enforcement of all SLAs, service standards and service initiatives with the Bank

• Forecast and plan service demand by taking into account resources, market demands, structure, cost, operational risk and system capabilities for the region.

• Assume ultimate accountability for the management and resolution of customer queries and complaints.

• Drive correct segmentation of the customer base according to the local market.

• Ensure that all service initiatives, linked to the 5-point plan, are rolled out in the area, including ongoing customer service toolkit training.

• Propose and participate in sales process improvements to deliver exceptional customer experience.

Rigour/Compliance (10%)

• Drive the quality of loan applications and increased knowledge of lending for both personal and business loans.

• Deliver expected new account sales with the required KYC adoption percentages.

• Work with Branch Managers to resolve outstanding sales related audit findings within agreed timelines.

• Any other duties that maybe assigned to you from time to time by the Bank.