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Quality and Training Supervisor job at MOGO Uganda | Apply Now
Kampala, Uganda
Full Time
Are you looking for HR jobs in Uganda 2025 today? then you might be interested in Quality and Training Supervisor job at MOGO Uganda
About the Organisation
MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients.
MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options.
With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.
Job Title
Quality and Training Supervisor job at MOGO Uganda
MOGO Uganda
Job Description
Job Title: Quality and Training Supervisor
Organisation: MOGO Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Develop and oversee quality assurance programs to ensure high standards in customer service and sales performance.
Monitor customer interactions, ensuring compliance with company policies and regulations.
Design and deliver training programs to enhance team skills in product knowledge, sales, and customer handling performance data.
Collaborate with department heads to align training with business goals and sales targets.
Maintain updated training materials and accurate records in the ERP system.
Facilitate onboarding for new hires and resolve escalated quality/training issues.
Stay updated on industry trends and regulatory changes to improve training and quality standards.
Undertake tasks assigned by the Head of Customer Service and Sales Operations.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business, HR, or related field.
3-5 years’ experience in quality assurance or training, ideally in financial services or customer service.
Strong knowledge of sales, customer service, and loan products.
Proven ability to design and deliver effective training programs.
Excellent analytical, communication, and leadership skills.
Proficient in ERP systems and Microsoft Office.
High emotional intelligence and organizational skills.
Knowledge of regulatory compliance in financial services.
How to Apply
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug with the subject ” Quality & Training Supervisor”
Deadline: 22nd May 2025
