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About the Organisation
QSSU-SCU-FCCO – Field Credit Collections Officer job at Q-Sourcing | Apply Now
Arua, Uganda
Q-Sourcing is a leading HR and business process outsourcing firm that provides comprehensive staffing solutions, workforce management, and consultancy services. They cater to diverse industries including energy, telecommunications, logistics, manufacturing, and agriculture. Renowned for their tailored approach, Q-Sourcing focuses on enhancing organizational efficiency and effectiveness through innovative human resource practices and cutting-edge technology. With a strong commitment to excellence, they support businesses in achieving their goals by offering expert recruitment, training, payroll management, and compliance services.
Are you looking for Finance jobs in Uganda 2025 today? then you might be interested in QSSU-SCU-FCCO – Field Credit Collections Officer job at Q-Sourcing
Full Time
Deadline:
29 May 2025
Job Title
QSSU-SCU-FCCO – Field Credit Collections Officer job at Q-Sourcing
Q-Sourcing
Job Description
Vacancy Title: QSSU-SCU-FCCO – Field Credit Collections Officer
Hiring Company: Q-Sourcing
Reporting To: Credit Collections Coordinator
Job Location: Arua, Uganda
On behalf of our client in the renewable energy sector, we are seeking a qualified and experienced Field Credit Collections Officer to join their team in Arua.
The Field Credit Collections Officer is responsible for following up on customers with overdue payments, negotiating repayment terms, and managing delinquent accounts to resolution.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested and qualified candidates?
Click the APPLY Button Below to Apply
Application Deadline: Thursday, May 29, 2025
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How to Apply
Conduct field visits to customer residences or business premises to collect outstanding payments while maintaining a professional and respectful approach.
Clearly explain account status, available payment options, and implications of non-payment to customers.
Accurately update customer accounts and log all interactions and collection activities in the system.
Prioritize and strategize recovery efforts for delinquent accounts to ensure timely collections.
Work closely with credit analysts and customer service teams to address recurring delinquency causes.
Resolve customer concerns or disputes related to billing, payments, and account discrepancies.
Ensure all activities comply with relevant regulations and confidentiality standards.
Achieve or surpass performance metrics for recovery rate, call quality, and customer satisfaction.
Participate in training to enhance collection techniques and service delivery.
Perform additional duties as assigned.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education:
Bachelor's degree in Business Administration, Finance, or a related field is preferred.
Experience:
1–2 years of relevant experience in collections, customer service, or a field-based role.
Skills & Competencies:
Excellent communication and negotiation skills.
Ability to manage time and responsibilities independently in a field environment.
Proficiency in MS Office and familiarity with CRM platforms and mobile data tools.
Valid driver's license and access to a reliable vehicle preferred.
Desirable Advantage:
Knowledge of Uganda’s regulatory framework for debt collection is a plus.
