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Full-time
Product Operations Lead Job at Pepkor Payments & Lending
Pepkor Payments & Lending
Job Description
Pepkor Payments and Lending is looking for a Product Operations Lead to align product goals with business objectives and performance metrics. The role involves leading the BA and operations team, managing stakeholders, and ensuring the delivery of customer-facing product components that reflect agreed business outcomes.
Duties, Roles and Responsibilities
- Align product goals with business objectives and performance metrics
- Own and communicate product vision across teams and stakeholders
- Ensure customer-facing product components reflect agreed business outcomes
- Identify and escalate risks early to prevent delivery disruption
- Propose mitigations and maintain operational stability across customer-facing flows
- Ensure adherence to agreed SLAs across operational workflows
- Implement corrective actions when SLA breaches occur, and escalate where necessary
- Lead and mentor BA and operations staff
- Ensure high-quality requirements and effective cross-functional handoff
- Triage and resolve operational escalations into the product area, especially those impacting customers
- Analyze recurring operational escalations and present actionable requirements or solutions to prevent recurrence
- Maintain clear documentation of escalation patterns and resolution strategies
- Collaborate across business, IT, and other product teams
- Build trust and facilitate decision-making with stakeholders
- Manage dependencies and ensure alignment across functions
- Communicate effectively across technical and non-technical audiences, ensuring clarity, alignment, and trust
- Deliver concise, actionable updates to stakeholders on SLA performance and operational risks
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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