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Case Management Graduate Job at FAIS Ombud SA
FAIS Ombud SA
Job Description
The vision of the FAIS Ombud is to be an independent, effective and trusted alternative dispute resolution office for complaints arising from the provision of financial services.
This mission is to promote consumer protection and enhance the integrity of the financial services industry by the fair and expeditious resolution of complaints.
Duties, Roles and Responsibilities
- Dispute Resolution: Facilitate fair negotiations and settlements when appropriate.
- Stakeholder Engagement: Interact respectfully with all parties involved in the process.
- Case Evaluation: Analyse evidence and arguments thoroughly and objectively.
- Timeliness & Efficiency: Adjudicate cases promptly and manage workload effectively.
- Confidentiality: Maintain the security and confidentiality of case information.
- Fairness & Impartiality: Ensure unbiased, ethical, and conflict-free decision-making.
- Communication: Clearly articulate rulings and explain legal concepts effectively.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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