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Full-time
Outlet Manager Job at Montaigne Place
Montaigne Place
Job Description
Montaigne Place is seeking a dedicated Outlet Manager to lead store operations and ensure high standards of customer service in Ikeja. The role involves supervising team members, managing inventory, and maintaining the luxury brand's presence in the retail market through effective communication and operational support.
Duties, Roles and Responsibilities
- Lead others and work effectively with store team
- Supervise, assign and direct activities of the store's team
- Effectively communicate information to store team and supervisors in an open and timely manner
- Support Store team with actions plans for operational and service improvement
- Assist customers with their questions, problems and complaints
- Promote the company's customer service culture (greet, offer help, and thank)
- Provide colleagues personalized customer service feedback and coaching
- Handle all customer relations issues in accordance with company policy
- Promote a positive shopping experience for all customers
- Maintain customer privacy by not sharing customer data without authorization.
- Stock shelves
- Manage re-order levels & restocking from HQ for the store
- Conduct merchandizing activities in line with approved brand guidelines
- Account for promotional and sales support materials
- Organize and execute the display and maintenance of off-shelf merchandise.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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