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Hybrid – Full-time Remote
Account Management Lead Job at Gbovo Finance
Gbovo Finance
Job Description
Gbovo Finance is seeking a dedicated Account Management Lead to join their team in Lagos. This hybrid role involves overseeing the end-to-end recovery and collections strategy, leading a high-performing team, and managing professional client relationships. The successful candidate will drive operational excellence and provide performance intelligence to senior leadership.
Duties, Roles and Responsibilities
- Design and drive the end-to-end recovery and collections strategy, setting performance targets and ensuring alignment with business objectives.
- Build, manage, and develop a high-performing account management team — setting clear expectations, coaching for growth, and holding the team accountable.
- Own the relationship framework for recovery accounts — ensuring professional, ethical, and commercially sound engagement at every touchpoint.
- Define and maintain process standards for account resolution, escalation, and closure — ensuring compliance with regulatory and internal policy requirements.
- Own the data. Build reporting frameworks that give the business clear visibility on recovery rates, team performance, and portfolio health.
- Present recovery performance and strategic recommendations to senior leadership — translating operational data into business-level insight.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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