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Operations Manager job at EBC | Apply Now
Kampala, Uganda
Full Time
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Operations Manager job at EBC
About the Organisation
EBC Group (UK) Ltd, founded in 1989, is an award-winning UK-based workplace technology partner specializing in IT services, cloud solutions, communications, print solutions, and data management services. Renowned for its commitment to innovation and excellence, EBC Group has received accolades such as the SDC Awards' Cloud/MSP Project of the Year and recognition as a Top 50 UK MSP by Cloud Tango.
The company fosters a passionate and enthusiastic work culture, approaching each project with unrivaled care and dedication. EBC Group offers a range of career opportunities across various disciplines, supporting professional growth within a collaborative environment. Over the years, the company has evolved by integrating cutting-edge technologies and expanding its service offerings to meet the dynamic needs of its clients.
With a strong presence across the UK, EBC Group serves numerous organizations, delivering tailored technology solutions. The company's core values include innovation, customer focus, and integrity. Committed to corporate social responsibility, EBC Group engages in initiatives that support community development and environmental sustainability. For more information, visit their official website at www.ebcgroup.co.uk.Endole+2EBC Group+2Dun & Bradstreet+2EBC Group
Job Title
Operations Manager job at EBC
EBC
Job Description
The Operations Manager will lead the daily execution of activities across departments including customer service, billing, logistics, and inventory. The role involves ensuring compliance with SOPs, monitoring departmental performance, and implementing improvements where necessary. The ideal candidate will foster staff development, resolve operational bottlenecks, and ensure a productive, accountable work culture. In addition, this position includes administrative and HR responsibilities, acting as a liaison between operations teams and senior management to ensure alignment with the company’s strategic objectives.
Salary: UGX 1,500,000 – 2,000,000 Net pay
Duties, Roles and Responsibilities
Oversee daily operations across departments including customer service, billing, logistics, and inventory.
Coordinate workflow to ensure seamless order fulfillment and delivery.
Enforce and monitor compliance with company SOPs.
Quickly resolve operational issues and escalate as needed.
Track departmental KPIs and prepare weekly performance reports.
Evaluate team productivity and suggest process optimizations.
Conduct regular team check-ins and support performance management.
Onboard and orient new employees.
Encourage a culture of teamwork, motivation, and accountability.
Address staff concerns and disciplinary matters in coordination with leadership.
Monitor and manage customer complaints, order delays, and returns.
Ensure strict adherence to confidentiality and non-disclosure agreements.
Identify and mitigate risks of data breaches or unauthorized access.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education:
Bachelor's degree in Business Administration, Operations Management, Human Resource Management, or related field.
Experience:
At least 3 years in a supervisory or operations role.
Experience with e-commerce platforms, ERP systems (especially Odoo), and inventory management is an added advantage.
Core Skills and Competencies:
Strong leadership and team coordination skills
Problem-solving and strategic decision-making
Professional verbal and written communication
Ability to work under pressure and manage multiple tasks
High level of integrity, discretion, and emotional intelligence
How to Apply
ONLINE APPLICATION ONLY!
Interested applicants should send their CVs to:
📧 cv@welcometoebc.com
Please mention “Operations Manager” in the subject line.
