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Ecobank Uganda is a bank in Uganda that operates as a commercial bank under a license granted by the Bank of Uganda, the central bank and national banking regulator. It is a leading financial institution dedicated to delivering innovative banking solutions and fostering economic growth with a mission to provide accessible, secure, and customer-focused services that empower communities and businesses.
Renowned for its strong reputation and regional recognition, the bank has built a legacy of excellence and resilience, continuously evolving its business model through the integration of advanced digital technologies and tailored financial products.
With a rich history marked by strategic expansion and adaptive leadership, Ecobank Uganda offers a dynamic work culture that values diversity, professional growth, and work-life balance, providing a wide range of career opportunities and flexible work arrangements designed to attract and retain top talent.
Guided by core values of integrity, innovation, and customer-centricity, the institution is committed to corporate social responsibility by actively supporting community development, financial literacy programs, and environmental sustainability initiatives.
Full-time
Officer, Early Warning, Remedial & Recovery accounts management (EWRR) Job at Ecobank Uganda
Ecobank Uganda
Job Description
- Undertake regular and frequent calls, site visits, follow-ups to implement remedial strategies and action plans agreed by EWRR Cluster Supervisors/Head.
- Obtain background information on all accounts assigned to the EWRR Unit and initiate demand notices and reminder letters as appropriate to all defaulting customers and ensure proper documentation and monitoring.
Duties, Roles and Responsibilities
- Undertake regular and frequent calls, site visits, follow-ups to implement remedial strategies and action plans agreed by EWRR Cluster Supervisors/Head.
- Obtain background information on all accounts assigned to the EWRR Unit and initiate demand notices and reminder letters as appropriate to all defaulting customers and ensure proper documentation and monitoring.
- Regularly monitors performance of Collection and Recovery Agents to ensure accounts assigned to them are fully recovered.
- Performing prompt identification of unauthorized balances and quick contact to the branches: early warning roles in respect of newly created PDOS by reviewing the Branch’s portfolio weekly and working alongside relationship officers.
- Monitoring and Recovering of PDO’s /Expired loans in the branches.
- Recover fully provisioned or written-off credit exposure and rehabilitate other impaired credit.
- Ensure that properties, equipments and inventories held by the bank for accounts under EWRR are properly insured.
- Recommend accounts for classifications and declassifications and accounts to be written-off with appropriate justifications.
- Daily call memo and progress reports (PTP tracker) on negotiations with debtors in respect of repayment of indebtedness.
- Negotiations/meetings with customers who want loan work out options such as refinancing, rescheduling, and restructuring
- Preparation of approval requests to management for negotiated settlements and follow up until account is fully settled.
- Follow up on sale of securities deposited for collateral alongside the legal department after other remedial strategies have been exhausted.
- Follow up on release of security documents for NPLs which have been fully regularized.
- Preparation and recommendation of strategies for recoveries on major assigned accounts to the Cluster Head.
- Work down the accounts assigned at the beginning of the year by ensuring collections.
- Give priority attention to regularize outstanding legal and documentation issues on assigned portfolio.
- Liaise with external solicitors to ensure that cases referred to them for legal action are handled with efficiency.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://fa-emqf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1004/job/1242
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