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No Corporate Grade: Lead Generator (C&B) job at ABSA Bank | Apply Now
Kampala, Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in No Corporate Grade: Lead Generator (C&B) job at ABSA Bank
About the Organisation
Absa Bank Uganda Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
Absa Bank Uganda Limited is a reputable and innovative financial institution dedicated to empowering individuals and businesses with a comprehensive range of banking solutions that drive sustainable economic growth and community development. With a mission to deliver exceptional financial services and foster lasting customer relationships, the bank has earned significant recognition for its market leadership, commitment to excellence, and strong ethical standards.
Evolving from its humble beginnings into a major player in Uganda’s banking sector, Absa Bank Uganda Limited boasts a dynamic work culture that promotes diversity, continuous learning, and employee empowerment through competitive benefits, flexible work arrangements, and ample career opportunities. Leveraging a modern business model and cutting-edge technology, the bank maintains a broad reach and robust presence in the region, underpinned by core values of integrity, innovation, and customer-centricity.
Its dedication to corporate social responsibility is evident in its active support for community initiatives, educational programs, and environmental sustainability efforts. For more information, visit [Company Website].
Job Title
No Corporate Grade: Lead Generator (C&B) job at ABSA Bank
ABSA Bank
Job Description
Job Title: No Corporate Grade: Lead Generator (C&B) (No Experience Customer Service Jobs)
Organisation: ABSA Bank
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Sales to agents, merchants, and Wallet Customers (90%):
Deliver exceptional sales targets by identifying and meeting customer needs.
Generate and convert leads into sales.
Ensure accuracy and completeness of Digital Wallet product applications
Comply with operational risk, health and safety, and anti-money laundering regulations.
Customer service (5%):
Provide excellent customer service and resolve customer queries and complaints.
Build relationships with internal service providers to ensure quick turnaround times.
Technical Experience and Capability (5%):
Participate in learning and development training to improve personal development.
Agree annual performance objectives with the line manager, including specific sales targets.
Sales to Agents, Merchants, and Wallet customers with operational rigor and compliance with KYC requirements: (90%)
Deliver exceptional sales performance by identifying and meeting agent, merchant, and wallet customer needs through selling & cross selling of Bank’s Digital wallet products to meet set sales targets.
Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
Submit and check correctness of the completed application forms of the Digital Wallet products in line with Bank policies and requirements to line manager for review
Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations
Customer Service (5) %
Provide excellent timely customer service in line with Absa values and policies
Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications
Technical Experience and Capability (5) %
Pursuing continued improvement in personal development by participating in learning and development training assigned
Agree annual performance objectives with the line manager, including specific sales targets.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education: First /second class degree with at least a credit in Math and English at O’ level or relevant
Experience: experience in a front-line banking sales/marketing/service environment.
Knowledge and Skills:
Basic knowledge of the bank’s digital wallet products and services
Outstanding relationship and interpersonal skills
Strong selling, negotiation, and presentation skills
Problem solving, teamwork, and communication skills
Sales focus
Preferred Qualifications:
Competitor product sales experience
Basic legal and credit skills
Thorough understanding of Digital Wallet services/industry
Proven sales track record in Digital wallets/financial services or related industry
Innovativeness
Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers
Experience of competitor products sales advantage
Communication and Interaction required:
Staff in own area (manager, subordinates, colleagues)
Staff outside own area
Internal customers (other than staff in own area)
External Customers
Knowledge & Skills: (Maximum of 6)
Basic knowledge of the bank’s products and services advantage
Basic understanding of how the Bank operates advantage
Knowledge of local banking policies and laws
Essential
Outstanding relationship and interpersonal skills
Strong selling and negotiation Skills
Strong Presentation Skills
Problem solving Skills
Team Skills
Communications Skills
sales focus
Preferred
Basic Legal and credit skills.
Thorough understanding of the financial services industry.
Proven sales track record in financial services or related industry.
Competitor product sales experience
Innovativeness
How to Apply
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the APPLY Button below.
Deadline: 11th June 2025
