National Sponsorship Operations Coordinator job at World Vision Uganda | Apply Now

Effective Management and Coordination of Sponsorship Operations Indicators and Child Monitoring Standards:

• Effectively manage the sponsorship correspondence unit and supervise Sponsorship Correspondence Assistants within the unit to deliver quality correspondence operations within partnership standards.

• Analyze and share periodical National SOIs Performance status, highlighting management issues and engage the respective stakeholders (Sponsor Letters, E Letters, Parcels, Cards, Letters, Farewell, Introductory Letters, and Support Office Requests)

• Analyze and follow through on RC Monitoring and advise the Regions respectively on RCs not being monitored within the partnership standard of 90 days

• Effectively manage the National Office RC selection, Supply, and recruitment within the agreed commitments with Support Offices and within the partnership standards of 102%

• Conduct performance appraisals, tracking, and coaching for the Sponsorship Correspondence Assistants.

SOP Design, Monitoring, Evaluation, Accountability & Learning.

• Collaborate with stakeholders to conduct sponsorship feasibility and risk assessment for new APs.

• Provide technical support in sponsorship community engagements and APA processes

• Support designing of the National SOP – DIP, Log frames, and budgets.

• Support and monitor the implementation of the SOP (DIP and Budgets)

• Conduct SOP annual learning and reflection forums

• Guide SOP evaluations and Baseline surveys

• Conduct semi-annual and annual quality review of DIPs, budgets, and annual reports

• Consolidate and submit quality Periodical monthly, quarterly & annual Performance reports.

• Provide quality assurance in AP Transition processes and communications, including Farewell letter, Project closure comments, Community Farewell Video, Community Farewell Photos

• Work with MEAL to review the AP SOP Reports and Detailed Implementation Plan

• Consolidate the periodical National SOP Report

Staff mentorship and capacity building.

• Coordinate Production of Annual Progress Reports, Child Engagement Worksheets, Christmas Cards, RC Wellbeing Data Update, and their Reconciliations with APs, Clusters, Region, Support Offices, and Global Centre.

• Coordinate the designing and children’s input of both the Christmas cards, Child Engagement Worksheets, and Annual Progress Reports, respectively

• Support and Monitor Timely, Accurate, and Validate RC wellbeing and Biodata update engagements with the Area Programs, Support Offices, and Global Centre, and provide the required technical guidance

• Effectively manage the review and updating of the AP Annual Progress Reports, impact data stories, and information in line with the planned technical programs within partnership standards and global requirements

• Provide periodical performance updates & reconciliations of Annual Progress Reports, Child Engagement Worksheets & Christmas Cards

• Coordinate production and provide guidance to the content of the Annual Progress Reports and Christmas cards

• Work with relevant stakeholders to develop the National Office Annual and seasonal Messages and videos with facts about transformation and specific celebrations like Christmas

• Develop quality Assurance guidelines and frameworks for annual contents, child engagements, and uploading of the required samples.

• Increase Sponsor Engagements through Quality Sponsorship 2.0 Rich Media/APA Content Production and CGP Expansion/CGV

• Develop and periodically update the National Child and Community content Production plan in line with Global Centre guidelines and tools

• Work with the Training Coordinator to Train and or refresh volunteers and staff with skills of capturing quality media content and coding

• Review all AP Sponsorship 2.0 child and Community media Contents Reports and provide necessary actions

• Collaborate with Global Centre to reconcile and provide periodical updates on Child Update Photos, Child Update Videos, Community Update Photos, Community Update Videos, APA journey, CGP expansions/CGV and Community Farewell Video

• Coordinate the production of special Videos and photo productions like the manager’s annual Videos/community updates contents

• Work with Communications to document, produce, and publish child impact stories.

• Registered Children’s Participation and Benefit

• Lead and support APs in the establishment and functionality of Child Development and Participation Centres through capacity building.

• Ensure RCs are mapped and tagged to benefit from age appropriate IPF interventions.

• Support APs to develop an integrated RC Participation framework.

• Update the RC case management guidelines.

• Monitor and share National periodical RC wellbeing Participation performance reports with stakeholders for case management.

• Develop and update age-appropriate guidelines and curriculums for life-sustaining skills for registered children, sponsored young adults, and adolescents in the Programme

• Develop strategies and guidelines for child participation forums and centres, and facilitate their rollout

• Develop/update and roll out child engagement tools like storyteller and monitor their utilization

• Document and share child participation best practices and transformation stories.

• Gifts Management: Gift Notifications, Bounce Backs, and Other Gifts

• Coordinate the management, batching, and reconciliation of the Gift Notifications and Community GNs with APs and Support offices

• Analyse and provide periodic updates on GN implementation

• Support and consolidate bounce-back proposals and submit to support offices within partnership standards.

• Collaborate with support services and APs to ensure timely implementation of gifts.

• Consolidate and submit bounce-back reports to support offices within partnership standards.

• Collaborate with the communications and marketing department to document success and media marketing stories.

Risk Management and Compliance

• Identify and mitigate potential risks that could affect the WV sponsorship.

• Evaluating the identified risks to understand their potential impact and likelihood.

• Developing strategies to reduce or eliminate the impact of risks.

• Continuously tracking and reviewing risks to ensure they are managed effectively.

• Prepare sponsorship risk disaster mitigation plans to handle unexpected adverse events.

• Conducting regular sponsorship compliance checks to align with internal and external standards.

• Providing training to employees on compliance requirements and best practices.

• Maintaining records of compliance activities and reporting to the sponsorship manager as required.

• Support sponsorship operations in adhering to child and adult safeguarding standards.

Stakeholder and Partner Engagements

• Engage with Regions, Support Offices, and the Global Centre on outstanding correspondence tasks

• Coordinate Sponsor Visits from Support Offices.

• Facilitate integration with other IPF specialists for technical backstopping on child well-being issues

• Support local level partnering for sponsorship management and Child Well Being (CWB) through regular training.

• Coordinate timely renewal of MOUs with local-level partners