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About the Organisation
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Merchant and Card Support Officer job at KCB Bank Uganda Ltd | Apply Now
Kampala, Uganda
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Are you looking for administrative jobs in Uganda 2025 today? then you might be interested in Merchant and Card Support Officer job at KCB Bank Uganda Ltd
Full Time
Deadline:
17 Feb 2025
Job Title
Merchant and Card Support Officer job at KCB Bank Uganda Ltd
KCB Bank Uganda Ltd
Job Description
Job Title: Merchant and Card Support Officer
Organisation: KCB Bank Uganda Limited
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified and interested applicants should apply online at the Apply Button below.
Deadline: 17th February 2025
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How to Apply
Creation and configuration of merchant POS machines and set of e-commerce merchants.
Support the Branch Digital Channels officers in the field through troubleshooting and escalating any concerns regarding the merchant system.
Receive, review, enrol, onboard, and maintain E-commerce and POS merchants in the system.
Repair and replace any faulty POS machines in circulation.
Injection and installation of POS machines with updated software and conducting tests on the functionality of the machine before issuing them out.
Handling all queries, escalations, and feedback mechanisms for issues to and from the different departments and teams in the Bank regarding merchants and card business.
Monitor and follow up to ensure the connection gateway and access point name (APN) network is functional as expected.
Ensure adherence to bank policies, procedures, BOU regulations and guidelines.
Project support on any development in the card and merchant space.
Card stock management in the bank network through ensuring that all the branches have enough stock and that the central card store is within the required stock levels.
Vendor management through ensuring timely payments are made to vendors and any concerns are addressed.
Develop, implement, and enforce merchant and card Operations policies, processes, and procedures.
Drive product uptake of credit cards, debit cards and Merchant business through coming up with activity initiatives for key the channels in the unit.
Develop Standard Operating Procedures to guide the running of the merchant and card business.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelors degree in a business related course, certificate in digital service is an added advantage.
2 years experience in Card or digital channels.
Strong knowledge of the Bank’s processes and procedures especially in the Retail space; Card and Merchant business.
Good understanding of KYC information requirements
A proven track record in coordinating compliance, review and update of digital asset policies and procedures.
Experience in customer service, card and merchant business or a similar role within the banking or financial services industry.
Strong understanding of card operations, payment processing, and fraud prevention.
Excellent problem-solving skills and attention to detail.
Proficient in using banking software and card management systems.
Strong communication and interpersonal skills.
Ability to work effectively in a team-oriented environment.
Knowledge of the Card scheme operations and rules
